Thank you Ray, 
I really appreciate your help, advice and attention to detail. Last evening might be one of the best tackle-shopping experience’s I’ve had. I’m looking forward to getting out on the river this weekend and give it a ’swing’. No doubt I have much to learn about spey fishing.
November 11th, 2020.
Ray, Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! It is very much appreciated, especially right now. You’re awesome! October 28th, 2020.
Hello Ray, 
Big thank you for making my boys' day today! 
Here is a picture of them fishing at Bronte Creek. It was a great tip and the waders are working out very well. Pictures attached. 
Have a great fall and see you soon.
 
October 3rd, 2020.
 
 
I would like to say thank you for you help today. I was in with my two small kids to purchase waders for my 9 year old son and myself. I thought I knew what I was looking for. I was wrong. The last set I bought at a different store were over sized and wrong for my body type. You took time out of your day to educate me on what would be best for me. The experience that I had at your store was fabulous. I will for now on always make the trip from Burlington to go to your store for help. It’s been 6 years since I’ve River/Creek fished due to children. You educated me on the new laws in different districts and the new go too for fishing. My son can’t wait to fish Bronte creek with his new waders. You were fantastic and I will highly recommend your store to family and friends .... Thank for a great experience September 26th, 2020.
Hey Ray, Thank you for being such a great initial touch point to this beautiful sport. Angelique and I had a great time coming in to chat with you on Saturday, we appreciate your words of wisdom, honesty and candour both with fishing and life. Ethan and I had a great time with Arron, we didn’t catch much (my own fault on the one hit - still haunting me a bit haha) but we had an amazing Sunday out on the water and enjoying nature while learning more from Arron.
Thank Arron for the great pointers for both Ethan and I, we will look forward to bringing them into the next season of trout and some bass fishing for the rest of this year. Hopefully, we’ll be even better next year when we try to book again with Arron for some dry fly action (he mentioned end of June/May as ideal).
 
Thank you again for everything, I really appreciate your guidance, knowledge and most importantly your friendliness and ease of communication.
 
Have a great day!
 
September 19th, 2020.
 
Just writing to let you know I received my package!! Thank you so much for the awesome customer service, I will definitely be ordering from you guys again 😊 
September 10th, 2020.
Thanks so much for the lessons.  Arron was awesome. He was very patient and he was great at explaining things
 
September 10th, 2020. 
 
Hi Ray, I really enjoyed my visit to your shop this morning. I’m happy with my purchases and your encouraging words. Please be sure to add me to your mailing list. All the best, September 4th, 2020.
Hi. Recently my grandson and I visited your store as part of his birthday trip.  I was very impressed with your friendliness and with your attention to COVID safety protocols.  Parker has been an avid fisherman since he was very young and was very excited to visit your store. He was really impressed that he found everything he was looking for and lots of things to dream about for next visit. He can’t wait to take his Dad there. Thanks for making his birthday trip such a great experience! September 1st, 2020. Hello Nancy. Thank you for the great picture of Parker's AWESOME Largemouth Bass! He is truly an attentive, eager young angler who can clearly back his "fisherman" claims with photo evidence! ;-)  He was a joy to help and we look forward to his next visit to Guelph! GREAT JOB PARKER! Tight Lines. Always.
Thank you so much for your patience with us, I appreciate everything you have done in helping out... I can't wait to see the boutonnieres, and see how they turned out.. Sam did tell me about the pictures of them on the day, for the website, I will make sure we get some good ones for you. I will recommend anyone interested in calling on you for your services.. thank you
 
August 25th, 2020.
 
Superb customer service - I ordered a pair of custom waders through Hook, Line, and Sinker and they were attentive and provided me updates at each step. I made a conscious decision not to order my waders through a large retailer and to support a local business. Fantastic decision as their service was A+. August 13th, 2020. Thank YOU for supporting the Shop Steve. Your patience during the custom sizing / manufacture process was appreciated and we look forward to helping you again with any of your future angling needs. Please stay safe Steve and enjoy the new waders!  
Hi,
I was in yesterday with my daughters looking for help on bass fishing, I just wanted to thank you for the amazing friendliness and help. I'm so happy we found you and can't wait to catch some big ones with all the help you gave us yesterday and we cant also wait to come back and grab some new lures and learn more techniques to catch more fish. I am also attaching the pictures of my daughter Maya with her bass she caught at Ferry lake.
Thank you again.
July 18th, 2020.
 
Hi Ray, Our group was impressed with the knowledge and experience Arron  was sharing with us - it truly was a great experience for myself and the rest of the group. Greatly appreciate the Fly Fishing session , being strictly a center pin angler , this opens up an opportunity to better fishing and understanding we gained. 
June 16th, 2020.
 
Hi Ray.
Thank you so much for your help and getting the items to us so quickly. When they arrived at our door on Wednesday after speaking to you the day before I was so shocked and amazed. It's no wonder why you are Scott's "go to" for fishing supplies. 
Take care and yes, we will likely chat again around Christmas. 
June 12th, 2020.
Hi Ray,
Arron provided us an incredible day of learning and fun.  He was very knowledgeable, and the cadence of the day was pretty much perfect.  We enjoyed spending some time casting in the park, and the rest of the day on the river was continually informative, fun, and hands-on.
Thanks for everything,
 
Hi Ray, The rod came in yesterday and couldn't be happier. Canada Post arrived 10min before I made my last trip to the new city I'll be living in so it was perfect timing. Looks beautiful and thanks for setting it all up and everything. Can't wait to get it out in the water this weekend. Definitely needed as it's been a crazy week. I'll definitely recommend anyone I know to go through you for any orders.
Thanks again and stay safe,
June 2nd, 2020.
Ray,
The much awaited package was delivered today. What a nice rig! It is exactly what I was I was looking for. I have to say I am a bit jealous. Elliott will be hitting the river tomorrow while I am working from home! I told him he had better take some photos.
I really appreciate your expertise and your taking the time to help me with this.
 
May 26th, 2020.
 
I’ve been to many fishing shops and HLS is the best of them all. Not just the great deals and value, but the courtesy was top notch. Had a great experience, thank you. Will definitely tell my friends and I will return. :) May 16th, 2020.
Hi Ray, Just received the waders right on time for my salmon fishing trip in Gaspésie! 
I’ll never thank you enough for making this happen.
 
They fit much better.
 
May 15th, 2020.
Hey Ray,
I just wanted to let you know that I’ve received the 2 rods safe and sound. The service you were able to provide, even in times like this, is first class. You’ll be the first place I go to for all my fishing needs. 
Thanks so much and be safe,
April 4th, 2020.
Ray, I have to say it is a centre of expertise, quality, knowledge, and friendship a real place to spend time in (and a little $$ 😂) .  March 26th, 2020.
Amazing fly shop. But then what would you expect of one nestled into a part of the country surrounded by some of the best rivers and streams in Southern Ontario? Not only a wide selection and supply of reels, rods, accessories, fly tying material you would expect, but the knowledge and customer service you want. You know you have come to the right spot when there is a fly tying seminar going on showing you how to tie a fly that the local trout have been known to devour.That is definition of sharing passing it forward! All that was missing was a big old friendly dog, and a wood stove! March 16th, 2020. Hello Bryan. We are truly an extension of our customers, their support and therefore appreciate your visit and shared knowledge. We hope to see you again soon, and hope the “fish gods” are equally as kind to you as your words are with regards to our shop. Tight Lines Always!  
Evening Ray, Just sending an email thanking you for all the help today! Always a pleasure! Im anxious to use the lines next weekend. Thanks once again for including the original boxes along with including a tracking number! I always recommend you to all my west-coast friends! Many thanks once again! March 14th, 2020.
 
I was recently in your shop , which I must say is awesome 
to visit and chat ...
February 23rd, 2020.
   
Hello Ray:
 
The wife just told me this morning that the box with the ice stopper kits arrived (I work out of town)!
 
I will be giving them a try on Lake Abitibi this weekend!
 
Perfect timing! Thanks for the great effort to get them to me fast!
 
Awesome!
 
Until next time……..
 
February 14th, 2020.
Hello Ray: My phone froze up Sunday on the long snowmobile ride into Lake Abitibi. It does not do well in the cold! LOL We caught and released Moon Eyes, Sauger and Walleye. No monsters! Thanks again for the excellent products and excellent service! The extra effort you took to get us our gear fast was greatly appreciated! Until next time! February 19th, 2020.
Thanks Ray ... Keep up the wonderful work you do for the fishing community. February 5th, 2020.
Hi Ray - Just wanted to pass on a big thank you to yourself and Steve for the spectacular job on the long ribbed foot.
Even looks like Steve took the time to burnish it as well which just makes it look right at home on the old girl.
My buddy Gerry from PEI just got his back from you guys.
He had a short brass foot and white handle done....
looks like I might have to get the white handle as well. It looked great.
Thanks again guys , job well done.
January 15th, 2020.
Thanks again for getting me the Simms Aluma-Bites & for hosting another fun event. Looks like you have a ton of fun with everyone in your shop.😉 I love visiting your shop. You’ve got a great selection of products & you make each visit a ton of fun! You also really keep an old guy on his toes. Everywhere I look I see something else really cool!
I really look forward to getting to your shop...
 
The only drawback is the 90 minute drive on an unremarkable section of the 401...😉
November 30th, 2019. Paul. The shop is successful because of customers like you who drive the extra mile to support it! You then introduce another great angling mind, Dimitro to the shop and it hopefully snowballs.
The environment we foster, with your help, is what keeps us on the cutting edge.
 
I ALWAYS appreciate the info and support more than you you realize …
 
Stay warm today my friend and hope to see you again before Xmas!
 
 
Not just a great shop but a great community, everytime I've visited HLS I've been met with professional advice and tips from Ray, and if he is unsure he will find out! For being a small shop the prices are reasonable and for the knowledge you recieve I rate it highly. I will always recommend Hook, Line & Sinker to friends, family and anyone needing assistance with starting their fishing addiction. Thank you Ray for everything you've done! October 27th, 2019. Hello Phill. Your kind words and support of the shop are greatly appreciated! We foster a no intimidation type environment and customers such as yourself who visit and share information willingly help us to do exactly that! Thank YOU Phill, and we wish you a great Fall Steelhead Season and hope to see you soon!  
This is by far the best fishing store out there! As a little kid my grandfather took me fly fishing ever weekend. With a dream of catching the amazing sought after resident brown trout or steelhead we worked very hard but were never successful. I took a break from fishing during university but recently started up again this past summer. I originally went to Ray’s store just to buy a couple leaders, however, I ended up staying and chatting about the art of how to catch a resident brown trout on the fly (turns out I was doing it all wrong). Ray made my passion for fishing resurface and I began visiting him once, twice, even three times a week to buy the appropriate gear and ask a plethora of questions. Ray has always taken the time to give me honest and real answers to my questions and has never forced a sale on me. With the help of Ray and his store I have now caught over 10 resident brown trout just this past summer and my first steelhead this past weekend. I can honestly say I could not have done it without the help from Ray. If you want a store with endless gear, that will answer all your questions and help improve you as a fisherman, this is the store for you! October 23rd, 2019 Hello Brandon. Thank you for the kind words, but it’s ALL YOU! Your passion for the sport is quite obvious - The combination of your dedication and natural ability is your asset and the results are evident! This works both ways - We learn every day from our customers, and the information you share weekly assists us in steering both you and others in a positive direction. Thank YOU for your continued support of the shop Brandon and for all the great stories as we live vicariously though YOUR hands on the water!  
Good Evening,
Thank you for an amazing day. This is a sport Lan and I will definitely be taking up! 
Cheers,
September 14th, 2019.
 
You are very welcome Kareem.
It was nice meeting you both and we will be here when you are ready to take this to the next level …. Maybe a Xmas gift for two ?? 
;-)    … Hint Hint …. 
See you both soon!
Ray: Thanks again for helping me pick out wading boots....Looking forward to testing them out this fall in our big rocky and very slippery rivers. Thanks so much for helping out with supplies for our programs over the years......your customer service is always the best!   August 17th, 2019.
Great customer service, great selection, and not condescending to beginners. Made the process of exchanging a reel surprisingly pleasant and gave helpful suggestions and tips with genuine enthusiasm and thought. It’s obvious these guys have a passion for fishing and want to share it with others. If you’re thinking about checking the shop out I encourage you to do so. July 17th, 2019.
Very informative, answered my questions, I couldn't expect more, I will be visiting again! July 17th, 2019. Hello and thank you Jay. We are happy we made a great first impression! We look forward to your next visit and to sharing all your “Catching” stories ... ;-)
Thanks for taking the time to help me with my waders tonight.  You took a lot of time to see to it I got the right fit and I really appreciate it.   I enjoyed visiting your shop and hope to get back soon thanks for the first class service.  June 29th, 2019
Thanks for getting me fit for my first set of waders on Thursday night they are amazing. Both Kathy and I were so impressed with your knowledge and patience. Your store is amazing and has so much inventory we were blown away by it and the top notch first class service! Got out finally early this morning and love the waders and also got my very first brown at 13 inches so thanks again and keep in touch. June 29th, 2019.
Thanks for your terrific customer service today Ray, it really stands out! June 14th, 2019.
Unreal service. Super friendly and knowledgeable. Always leave with a smile and in a better mood than when i went in. Great selection and stock!
June 1st, 2019.
 
Ray, It was a real pleasure meeting you. I really appreciate the concern you expressed. You are clearly a very decent human being.  I hope to see you again when I am in the vicinity of the Grand.
Best wishes,
 
May 13th, 2019.
 
 
Hooray the Renzetti has arrived 😁 You guys are the 💣 Cheers and tight lines - Sincere regards - A very satisfied Barbara. April 25th, 2019. Fantastic.! What a pleasure to purchase from your store. I'm fairly novice as fly tying goes and your expertise in identifying what I was looking for was superb and very friendly. Thank you, Sincerely (a very excited) ... 😁 April 24th, 2019. Hello Barbara.
Your enthusiasm for the sport will go a long way and help you tremendously with your learning curve.
Please remember that we are always here to help!!
Hello Ray:
It was a pleasure to meet you today.
You have a most impressive store, and I could not be happier with the custom painted jig heads. I wish I didn't live so far away, otherwise I imagine you would see me quite often.
April 24th, 2019.
I have never dealt with HLS up to 4 days ago. I ordered a replacement CNC spool for my vintage Cardinal C4, 6lb Gama line professionally spooled up and a spool spacer for my vintage Garcia Mitchell 300. This was done very efficiently on the phone and the parcel was recieved a day before it was promised. Exactly promised and exactly delivered. So much so I have already inquired on additional odd ball equipment requests to be sourced. Thank you for treating my business and requested that have exceeded my expectations. Very Refreshing...."I'll be back" Thank you! April 21st, 2019.
Thanx. I received the spool and spacer. What a great precision CNC piece. Fits perfect, looks "reel" great...
 
April 19th, 2019.
Thanx for the super fast shipping. I know where you are located now. "I'll be back” ...
April 17th, 2019.
Ray,

I would like to send you a huge thank you for your personal service you gave me. You stayed back and helped me out thoroughly (even on hump day). 

Your attention to detail and ability and ease at which you shared your knowledge with me was extremely appreciated. 

That goes along way mate. I was saying to another friend last night that in my 18yrs of living in Canada I had not had customer service like that ever! 

So thank you from the bottom of my heart. April 11th, 2019. Hello Clayton.
Once or twice a month I have a new customer that I can see is so keen about learning that I KNOW they will do well!
... You are that customer! Your enthusiasm for the sort is contagious and you were a pleasure to assist! Thank you for taking the time to drive to my shop and if I can ever help again, I will be more than happy to help in any way!
 
Thank you for your help today Ray. I appreciate your attention to providing excellent service. Barb can’t wait to see me in those waders! March 26th, 2019.
Thanks again for accommodating my purchase. I will definitely be passing your information along to others and be making the drive to Guelph for my fly fishing equipment needs! 
March 22nd, 2019.
 
Many thanks!
After the great job you did repairing the drag on my St. John Spey Reel, I trust no-one else ... (especially myself)
 
March 14th, 2019.
Hi Ray, Thanks for welcoming me on Sat and sharing your insight and knowledge. I love your store and could sense how close your relationship is with your customers/friends! It was nice to meet Ethan and Phil!
March 4th, 2019.
Hi Ray, Great speaking to you ... You’re making a dream come true for an old duck and she’ll love it ... Thankyou. December 4th, 2018.

... I received the Greenhart Fly Rod last week. It arrived in perfect shape and it is truly grand! ...

Good morning, Touching base to let you know that I received the Greenhart Fly Rod last week. It arrived in perfect shape and it is truly grand! I can’t wait for the spring to “VERY” carefully take it out to the river! Thanks again, November 20th, 2020.
,
Monroe, Washington

... Last evening might be one of the best tackle-shopping experience’s I’ve had ...

Thank you Ray, 
I really appreciate your help, advice and attention to detail. Last evening might be one of the best tackle-shopping experience’s I’ve had. I’m looking forward to getting out on the river this weekend and give it a ’swing’. No doubt I have much to learn about spey fishing.
November 11th, 2020.
Colin,
Hamilton, Ontario.

... Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! ...

Ray, Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! It is very much appreciated, especially right now. You’re awesome! October 28th, 2020.
Paul,
London, Ontario.

... Thanks for the prompt excellent service !! ...

The package arrived today ! Thanks for the prompt excellent service !!... Couple of buddies are looking on your site ,
Thanks again 🐟
 
October 28th, 2020.
John,
Dartmouth, NS.

... The boys had a great time ... They were really impressed and I’m hoping they’re “hooked” on fly fishing!

Hi Ray, just wanted to let you know that the boys had a great time with Arron.  They were really impressed and I’m hoping they’re “hooked” on fly fishing!
Thank you!
October 25th, 2020.
Nancy,
Toronto, Ontario.

... Hi. I got my reel, and your work is beautiful ...

Hi. I got my reel, and your work is beautiful. Thanks much October 16th, 2020
Bob,
Palo Alo, LA HONDA, California

... Arron was a great guide and instructor. We had fun learning and then practicing what we learned ...

Hi Ray, thanks for the information. Arron was a great guide and instructor. We had fun learning and then practicing what we learned. Jan and I told Aaron we’d like to sign up for some fishing and another lesson with him in May or June next year. 
I’ll be by sometime to pick up a few things so we can practice casting either later this year or next spring. 
Again, thank you. 
Best regards,
 
October 15th, 2020.
Jan & James,
Georgetown, Ontario.

... Big thank you for making my boys' day today! ...

Hello Ray, 
Big thank you for making my boys' day today! 
Here is a picture of them fishing at Bronte Creek. It was a great tip and the waders are working out very well. Pictures attached. 
Have a great fall and see you soon.
 
October 3rd, 2020.
 
 
Phoebe,
Scarborough, Ontario.

Lots of great instruction we both enjoyed the whole experience - Thank you!

Lots of great instruction - We both enjoyed the whole experience - Thank you! September 30th, 2020.
Graham,
Toronto, Ont.

... I just wanted to thank you for going through the process of taking the time out for me to build my float rod ...  it’s a really special rod and something I am always going to enjoy ... That to me is something I will always think of when fishing with it ...

Hi Ray - I just wanted to thank you for going through the process of taking the time out for me to build my float rod. it’s a really special rod and something I am always going to enjoy. It is not only a spectacular rod and reel but it also is something you helped me put the components together making it a one off that was built by yourself. That to me is something I will always think of when fishing with it. September 26th, 2020.
Jamie,
Kitchener, Ontario.

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