Thanks so much Ray! You have been most helpful and wonderful to work with. It is my pleasure to support you!
November 19th, 2022.
 You helped me with starting my fishing journey thank you! November 11th, 2022.
Good morning, Ray:
The Hardy Angel Smuggler you repaired for us was unpackaged last evening as part of my son's birthday dinner.
To say we were pleased would not come close to giving proper credit to your amazing work. 
Many, many thanks for restoring a treasured piece of tackle.
October 14th, 2022.
Good afternoon Ray,
Thank you so much for shipping my order out so quickly! I just received it and am very much excited to spool up my reel and get out. Just have to wait for the crazy winds to die down eh! Anyways, I will definitely recommend you folks on my Instagram page and let people know as well when i get out for fall steelhead up on the Notty. Have a wonderful weekend.
Warmest regards,
October 14th, 2022.
Ray, thank you for the follow-up email. I really appreciated your insight and knowledge today. I'm now one step closer to catching some fish! I will say that you were a lot more help than a local store and had my best interests in mind - Thank you for that! September 27th, 2022.
Good Morning Ray, Thank you for what you do!
I most certainly will be a return customer and will not hesitate in recommending your shop to all my fishing buddies!
September 18th, 2022.
Hi Ray! My Custom Women's Waders arrived this morning and they fit very well!  Roomy in the pants, and the feet are perfect.  The timing is excellent, I’m heading into the field next week (I have an old pair of boots I can use for now.  I’m so pleased to have a pair of waders with the right sized feet that I can move comfortably in, thank you so much for your help! June 13th, 2022.
Thanks for all the info and thanks for a great day, I learned a lot and hopefully will be able to put it into practice. Doug was very patient and knowledgeable and I would certainly recommend your course to anyone who is interested in taking up Fly Fishing. 
Thanks again and hope we all have a great fishing season.
May 18, 2022
I wanted to express my thanks to you and your team for a very positive and great experience with the fly fishing lesson this past Saturday. The day started out with a warm welcome at the shop and Doug was a wealth of knowledge and a great instructor throughout the day. Through this positive experience, I really enjoyed fly fishing and would like to further explore the sport. May 17th, 2022.    
Thanks for a great day. Incredible weather, great instructor (Doug), and a fun group to be with for the day. I appreciate the follow up photos and comments and it looks like I'm hooked on a new hobby. I'll be doing some travelling over the next month or so but hope to get on to the river in June to try and integrate the knowledge and hints I picked up during our session. Looking forward to another lesson when we get back. Well organized day and it couldn't have gone better. 
Many thanks and regards. 
May 11th, 2022.
Jacket showed up this morning a day ahead of schedule.
Jacket is in excellent shape and item as described.  Fits perfect and well packaged.
Thanks again for the excellent service.
All the best!
May 9, 2022
Hello, Ray.  
The package arrived Tuesday AM.  Many thanks for the repair and the speedy turn-around.
We'll surely let others know who they should contact for reel repairs!
Many thanks, 
April 13th, 2022.
Amazing, you have been professional and very easy to deal with. We will be engaging again... Yes I will spread the word. Cheers. April 8th 2022.
Hi Ray, Just wanted to let you know that the (2) c-3 and (2) c-4 spools that I ordered arrived today. Packaged well, thank you, the fit and finish is excellent and they should do a good job bringing those old reels back to life. I've had those reels since my late teens and as I am about to retire I am looking forward to putting them back in use and giving them a workout. 
Thanks again for your prompt service and a quality product.
March 31st, 2022.
You've been nothing but a pleasure to work with Ray.  Can't thank you enough! December 16th, 2021.
Thank you for your fantastic customer service... arrived Friday!  You make shopping so easy! Thanks again!
May 22nd, 2021.
I love the service that we get here. It's out of the way (we live in Burlington, ON) but it's worth the drive in. If you are looking for knowledgeable, caring support, while working within your budget to get you set up, visit HLS/TFC. I can promise you, you will not be disappointed. April 29th, 2021. Thank you for making the drive to support the shop! Enjoy your days on the water with Hayden as they grow up too fast! He is a keen young angler and clearly has the "fishing bug" ... and the skills to back it up!  
Thank you , Ray! 
What a prompt response! You were professional and beyond patient with my multitude of questions.
My passion is fly fishing and these insoles will allow me to continue a sport I love!
In Buffalo we have always loved and respected our Canadian neighbors.
Thank you can be sure I will continue to do business with your fly shop!
February 26th, 2021.
Ray was great in his choices of fly making materials, and my husband left a very happy fly maker. (Thank you, from his wife for making this Covid shutdown a little better), highly recommend going there, I'm sure we will be back! February 3rd, 2021. So happy to hear that Aldo will be out of your "hair" now Chris! It is obvious that he has a real passion for our sport, and this will only help to fill these next few winter months with satisfaction with his creations ... Please stay safe and I look forward to your next visit ... hopefully next time in-store ;-)  
Thank you Ray for your amazing service !! Will definitely recommend when the chance arises !!
Be in touch soon, 
January 28th, 2021.
Hi Ray,
I appreciate the awesome customer service, thank you! I’ll let you know when it arrives. Thanks for supplying awesome gear that’s hard to find!
Have a great evening!
January 28th, 2021.
Thank you Ray, 
I really appreciate your help, advice and attention to detail. Last evening might be one of the best tackle-shopping experience’s I’ve had. I’m looking forward to getting out on the river this weekend and give it a ’swing’. No doubt I have much to learn about spey fishing.
November 11th, 2020.
Ray, Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! It is very much appreciated, especially right now. You’re awesome! October 28th, 2020.
Hello Ray, 
Big thank you for making my boys' day today! 
Here is a picture of them fishing at Bronte Creek. It was a great tip and the waders are working out very well. Pictures attached. 
Have a great fall and see you soon.
October 3rd, 2020.
I would like to say thank you for you help today. I was in with my two small kids to purchase waders for my 9 year old son and myself. I thought I knew what I was looking for. I was wrong. The last set I bought at a different store were over sized and wrong for my body type. You took time out of your day to educate me on what would be best for me. The experience that I had at your store was fabulous. I will for now on always make the trip from Burlington to go to your store for help. It’s been 6 years since I’ve River/Creek fished due to children. You educated me on the new laws in different districts and the new go too for fishing. My son can’t wait to fish Bronte creek with his new waders. You were fantastic and I will highly recommend your store to family and friends .... Thank for a great experience September 26th, 2020.
Hey Ray, Thank you for being such a great initial touch point to this beautiful sport. Angelique and I had a great time coming in to chat with you on Saturday, we appreciate your words of wisdom, honesty and candour both with fishing and life. Ethan and I had a great time with Arron, we didn’t catch much (my own fault on the one hit - still haunting me a bit haha) but we had an amazing Sunday out on the water and enjoying nature while learning more from Arron.
Thank Arron for the great pointers for both Ethan and I, we will look forward to bringing them into the next season of trout and some bass fishing for the rest of this year. Hopefully, we’ll be even better next year when we try to book again with Arron for some dry fly action (he mentioned end of June/May as ideal).
Thank you again for everything, I really appreciate your guidance, knowledge and most importantly your friendliness and ease of communication.
Have a great day!
September 19th, 2020.
Just writing to let you know I received my package!! Thank you so much for the awesome customer service, I will definitely be ordering from you guys again 😊 
September 10th, 2020.
Thanks so much for the lessons.  Arron was awesome. He was very patient and he was great at explaining things
September 10th, 2020. 
Hi Ray, I really enjoyed my visit to your shop this morning. I’m happy with my purchases and your encouraging words. Please be sure to add me to your mailing list. All the best, September 4th, 2020.
Hi. Recently my grandson and I visited your store as part of his birthday trip.  I was very impressed with your friendliness and with your attention to COVID safety protocols.  Parker has been an avid fisherman since he was very young and was very excited to visit your store. He was really impressed that he found everything he was looking for and lots of things to dream about for next visit. He can’t wait to take his Dad there. Thanks for making his birthday trip such a great experience! September 1st, 2020. Hello Nancy. Thank you for the great picture of Parker's AWESOME Largemouth Bass! He is truly an attentive, eager young angler who can clearly back his "fisherman" claims with photo evidence! ;-)  He was a joy to help and we look forward to his next visit to Guelph! GREAT JOB PARKER! Tight Lines. Always.
Thank you so much for your patience with us, I appreciate everything you have done in helping out... I can't wait to see the boutonnieres, and see how they turned out.. Sam did tell me about the pictures of them on the day, for the website, I will make sure we get some good ones for you. I will recommend anyone interested in calling on you for your services.. thank you
August 25th, 2020.
Superb customer service - I ordered a pair of custom waders through Hook, Line, and Sinker and they were attentive and provided me updates at each step. I made a conscious decision not to order my waders through a large retailer and to support a local business. Fantastic decision as their service was A+. August 13th, 2020. Thank YOU for supporting the Shop Steve. Your patience during the custom sizing / manufacture process was appreciated and we look forward to helping you again with any of your future angling needs. Please stay safe Steve and enjoy the new waders!  
I was in yesterday with my daughters looking for help on bass fishing, I just wanted to thank you for the amazing friendliness and help. I'm so happy we found you and can't wait to catch some big ones with all the help you gave us yesterday and we cant also wait to come back and grab some new lures and learn more techniques to catch more fish. I am also attaching the pictures of my daughter Maya with her bass she caught at Ferry lake.
Thank you again.
July 18th, 2020.
Hi Ray, Our group was impressed with the knowledge and experience Arron  was sharing with us - it truly was a great experience for myself and the rest of the group. Greatly appreciate the Fly Fishing session , being strictly a center pin angler , this opens up an opportunity to better fishing and understanding we gained. 
June 16th, 2020.
Hi Ray.
Thank you so much for your help and getting the items to us so quickly. When they arrived at our door on Wednesday after speaking to you the day before I was so shocked and amazed. It's no wonder why you are Scott's "go to" for fishing supplies. 
Take care and yes, we will likely chat again around Christmas. 
June 12th, 2020.
Hi Ray,
Arron provided us an incredible day of learning and fun.  He was very knowledgeable, and the cadence of the day was pretty much perfect.  We enjoyed spending some time casting in the park, and the rest of the day on the river was continually informative, fun, and hands-on.
Thanks for everything,
Hi Ray, The rod came in yesterday and couldn't be happier. Canada Post arrived 10min before I made my last trip to the new city I'll be living in so it was perfect timing. Looks beautiful and thanks for setting it all up and everything. Can't wait to get it out in the water this weekend. Definitely needed as it's been a crazy week. I'll definitely recommend anyone I know to go through you for any orders.
Thanks again and stay safe,
June 2nd, 2020.
The much awaited package was delivered today. What a nice rig! It is exactly what I was I was looking for. I have to say I am a bit jealous. Elliott will be hitting the river tomorrow while I am working from home! I told him he had better take some photos.
I really appreciate your expertise and your taking the time to help me with this.
May 26th, 2020.
I’ve been to many fishing shops and HLS is the best of them all. Not just the great deals and value, but the courtesy was top notch. Had a great experience, thank you. Will definitely tell my friends and I will return. :) May 16th, 2020.
Hi Ray, Just received the waders right on time for my salmon fishing trip in Gaspésie! 
I’ll never thank you enough for making this happen.
They fit much better.
May 15th, 2020.
Hey Ray,
I just wanted to let you know that I’ve received the 2 rods safe and sound. The service you were able to provide, even in times like this, is first class. You’ll be the first place I go to for all my fishing needs. 
Thanks so much and be safe,
April 4th, 2020.
Ray, I have to say it is a centre of expertise, quality, knowledge, and friendship a real place to spend time in (and a little $$ 😂) .  March 26th, 2020.
Amazing fly shop. But then what would you expect of one nestled into a part of the country surrounded by some of the best rivers and streams in Southern Ontario? Not only a wide selection and supply of reels, rods, accessories, fly tying material you would expect, but the knowledge and customer service you want. You know you have come to the right spot when there is a fly tying seminar going on showing you how to tie a fly that the local trout have been known to devour.That is definition of sharing passing it forward! All that was missing was a big old friendly dog, and a wood stove! March 16th, 2020. Hello Bryan. We are truly an extension of our customers, their support and therefore appreciate your visit and shared knowledge. We hope to see you again soon, and hope the “fish gods” are equally as kind to you as your words are with regards to our shop. Tight Lines Always!  
Evening Ray, Just sending an email thanking you for all the help today! Always a pleasure! Im anxious to use the lines next weekend. Thanks once again for including the original boxes along with including a tracking number! I always recommend you to all my west-coast friends! Many thanks once again! March 14th, 2020.
I was recently in your shop , which I must say is awesome 
to visit and chat ...
February 23rd, 2020.
Hello Ray:
The wife just told me this morning that the box with the ice stopper kits arrived (I work out of town)!
I will be giving them a try on Lake Abitibi this weekend!
Perfect timing! Thanks for the great effort to get them to me fast!
Until next time……..
February 14th, 2020.
Hello Ray: My phone froze up Sunday on the long snowmobile ride into Lake Abitibi. It does not do well in the cold! LOL We caught and released Moon Eyes, Sauger and Walleye. No monsters! Thanks again for the excellent products and excellent service! The extra effort you took to get us our gear fast was greatly appreciated! Until next time! February 19th, 2020.
Thanks Ray ... Keep up the wonderful work you do for the fishing community. February 5th, 2020.
Hi Ray - Just wanted to pass on a big thank you to yourself and Steve for the spectacular job on the long ribbed foot.
Even looks like Steve took the time to burnish it as well which just makes it look right at home on the old girl.
My buddy Gerry from PEI just got his back from you guys.
He had a short brass foot and white handle done....
looks like I might have to get the white handle as well. It looked great.
Thanks again guys , job well done.
January 15th, 2020.
Thanks again for getting me the Simms Aluma-Bites & for hosting another fun event. Looks like you have a ton of fun with everyone in your shop.😉 I love visiting your shop. You’ve got a great selection of products & you make each visit a ton of fun! You also really keep an old guy on his toes. Everywhere I look I see something else really cool!
I really look forward to getting to your shop...
The only drawback is the 90 minute drive on an unremarkable section of the 401...😉
November 30th, 2019. Paul. The shop is successful because of customers like you who drive the extra mile to support it! You then introduce another great angling mind, Dimitro to the shop and it hopefully snowballs.
The environment we foster, with your help, is what keeps us on the cutting edge.
I ALWAYS appreciate the info and support more than you you realize …
Stay warm today my friend and hope to see you again before Xmas!
Not just a great shop but a great community, everytime I've visited HLS I've been met with professional advice and tips from Ray, and if he is unsure he will find out! For being a small shop the prices are reasonable and for the knowledge you recieve I rate it highly. I will always recommend Hook, Line & Sinker to friends, family and anyone needing assistance with starting their fishing addiction. Thank you Ray for everything you've done! October 27th, 2019. Hello Phill. Your kind words and support of the shop are greatly appreciated! We foster a no intimidation type environment and customers such as yourself who visit and share information willingly help us to do exactly that! Thank YOU Phill, and we wish you a great Fall Steelhead Season and hope to see you soon!  

Thanks for all the help man. Ur a good guy and got a great shop. With. Loads of selection:) wish I had more time to Look around, perhaps next time I come in I will. Dave was tellin me u startin tieing lessons soon. Can u give me some more Info on that? Once agn, thanx! I’d say that I look forward to meeting u agn but in all honesty, I know that's gonna cost me $$$ lol. Cheers Ray!

Hey Ray. It was fun to see you again and hang out at the shop for the knot tying seminar....I actually learned something!
Ray K

A quick note to say thank you again for your help this afternoon! I love making the drive up to Guelph to visit your store -- so far beyond any other fly/tackle shop in Southern Ontario. I just wish I could visit more often! mHave a great rest-of-your-weekend. Cheers

Thanks again for the great rod and reel outfit I'm more than pleased with the purchase. It's nice to look at and I can't wait to get on the water with it. I'll be in soon for some needed fly materials. Thanks again

Went out last Friday am after the small rain and got a nice brownie and bow in a quick 2 hours. Rod and reel are great. Took some getting used to the rod but I'm loving it now.Thanks again for the education and taking me through the different products prior to decision making!

Ray what the hell!!!!!?? That Rage is unbelievable!!! It casts like a cannon you weren't kidding!! I love it and like you said it doesn't like heavier tips at all - best it chucked was a fast sink poly leader. I wish I had it back in September with the water conditions. I appreciate you lending me the lines it's why I shop at The First Cast. Cheers

Sorry I have not been in for a while. 2013 turned out to be a fantastic year of fishing for myself. Although I did not get over the 5lbs mark on our lake as I had hoped we came close with a 4.6 large mouth - Lots of fish caught and some good weights as well. Your continued support has been greatly appreciated. With out the tools and knowledge you have provided over the last number of years I would not be where I am today. Looking forward to some more tools in 2014 as I expand my arsenal.

What a great thing for me to find your store. In case you're wondering what lead me to The First Cast/Hook Line and Sinker, it was my desire to support local business people and search on the internet. I appreciated the "experience" of buying waders and boots the other day. I was particularly impressed with the inventory you carry and the great service. The First Cast has become my "go to" fishing store. I've already recommended your store to a couple of fishing friends. Thanks again and if I do catch, I'll send some pics.

Just wanted to say thanks for hooking up my son Jack and I with the fly lines and advice in steel heading on Saturday. We're looking forward to getting out on the river this Saturday - we'll send pics.

Rivers frozen up this way and my tackle is put away until the spring. Hope all is well with you Ray and have a great holiday season. Thanks again for all the great customer service.

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