I was recently in your shop , which I must say is awesome to visit and chat …
I was recently in your shop , which I must say is awesome
to visit and chat …
February 23rd, 2020.
… Always enjoy our trips to your shop… always a lot of fun & I see or learn something new each time too …
Ray, Always enjoy our trips to your shop… always a lot of fun & I see or learn something new each time too.
January 26th, 2020.
Hi Ray – Just wanted to pass on a big thank you to yourself and Steve for the spectacular job on the long ribbed foot.
Even looks like Steve took the time to burnish it as well which just makes it look right at home on the old girl.
My buddy Gerry from PEI just got his back from you guys.
He had a short brass foot and white handle done….
looks like I might have to get the white handle as well. It looked great.
Thanks again guys , job well done.
January 15th, 2020.
… I will send you whatever business I can …
I received my meeegs!!! Thank you very much for assembling one for me, that was very kind. I hope you have a great new year! Have a great day!
December 31st, 2019.
… Always cool to learn something new in & fun setting …
Thanks again for getting me the Simms Aluma-Bites & for hosting another fun event.
Looks like you have a ton of fun with everyone in your shop.😉
I love visiting your shop.
You’ve got a great selection of products & you make each visit a ton of fun!
You also really keep an old guy on his toes.
Everywhere I look I see something else really cool!
I really look forward to getting to your shop…
The only drawback is the 90 minute drive on an unremarkable section of the 401…😉
November 30th, 2019.
Paul.
The shop is successful because of customers like you who drive the extra mile to support it!
You then introduce another great angling mind, Dimitro to the shop and it hopefully snowballs.
The environment we foster, with your help, is what keeps us on the cutting edge.
I ALWAYS appreciate the info and support more than you you realize …
Stay warm today my friend and hope to see you again before Xmas!
… Thanks again for your great customer service as always …
Hi Ray:
Used the Simms G3 wading boots you sold me all fall under every weather and river flow conditions. They are extremely comfortable to wear,,,,excellent ankle support and traction on dry land, river banks and in snow. In river traction is good specially with studs. I did a lot of hiking this fall so having the comfort and traction on land made up for slightly less traction in the rivers.
We had very high flows this fall which made finding fish difficult. Managed to get some nice steelhead and coho. We now have snow and colder weather so I packed it in for this year.
Thanks again for your great customer service as always. Have a great holiday season.November 27th, 2019.
… Thanks so much for your workmanship and patience …
Hi Ray Received my rod today It looks awesome!
You did a perfect job!
I will let everyone know of your work.
Thanks again.
November 15th, 2019.
Happy to hear Keith and I hope it provides you with many more years of fishing enjoyment!
… Not just a great shop but a great community …
Not just a great shop but a great community, everytime I’ve visited HLS I’ve been met with professional advice and tips from Ray, and if he is unsure he will find out! For being a small shop the prices are reasonable and for the knowledge you recieve I rate it highly. I will always recommend Hook, Line & Sinker to friends, family and anyone needing assistance with starting their fishing addiction. Thank you Ray for everything you’ve done!
October 27th, 2019.
Hello Phill. Your kind words and support of the shop are greatly appreciated! We foster a no intimidation type environment and customers such as yourself who visit and share information willingly help us to do exactly that! Thank YOU Phill, and we wish you a great Fall Steelhead Season and hope to see you soon!
Thanks a million again, they look great! I hope to pass this reel on to my future grandchildren one day!
Thanks a million again, they look great! I hope to pass this reel on to my future grandchildren one day!
October 25th, 2019.
… help improve you as a fisherman, this is the store for you!
This is by far the best fishing store out there! As a little kid my grandfather took me fly fishing ever weekend. With a dream of catching the amazing sought after resident brown trout or steelhead we worked very hard but were never successful. I took a break from fishing during university but recently started up again this past summer. I originally went to Ray’s store just to buy a couple leaders, however, I ended up staying and chatting about the art of how to catch a resident brown trout on the fly (turns out I was doing it all wrong). Ray made my passion for fishing resurface and I began visiting him once, twice, even three times a week to buy the appropriate gear and ask a plethora of questions. Ray has always taken the time to give me honest and real answers to my questions and has never forced a sale on me. With the help of Ray and his store I have now caught over 10 resident brown trout just this past summer and my first steelhead this past weekend. I can honestly say I could not have done it without the help from Ray. If you want a store with endless gear, that will answer all your questions and help improve you as a fisherman, this is the store for you!
October 23rd, 2019
Hello Brandon. Thank you for the kind words, but it’s ALL YOU! Your passion for the sport is quite obvious – The combination of your dedication and natural ability is your asset and the results are evident! This works both ways – We learn every day from our customers, and the information you share weekly assists us in steering both you and others in a positive direction. Thank YOU for your continued support of the shop Brandon and for all the great stories as we live vicariously though YOUR hands on the water!
Quick note that your parcel arrived in the mail this morning without problem … Much appreciated! Awesome service!
Hi Ray
Quick note that your parcel arrived in the mail this morning without problem.
Thank you for the fridge “To Do List” that you enclosed.
Much appreciated!
Awesome service!
October 4th, 2019.
… You are now, my go to guy! Word of mouth is powerful advertising …
You are now, my go to guy! Word of mouth is powerful advertising. Thank you, see you again.
September 28th, 2019.
Thank you very much for the repair. That reel has helped land hundreds of salmon and many large bow river trout. And now it has a second life …
Thank you very much for the repair. That reel has helped land hundreds of salmon and many large bow river trout. And now it has a second life …August 19th, 2019.
… Just wanted to say thanks for spending the time to make sure I was sized properly and giving me the info on care and use …
Hey Ray
you helped set me up with the waders last night. I just wanted to say thanks for spending the time to make sure I was sized properly and giving me the info on care and use. Tks!
August 17th, 2019.
… Thanks so much for helping out with supplies for our programs over the years……your customer service is always the best!
Ray:
Thanks again for helping me pick out wading boots….Looking forward to testing them out this fall in our big rocky and very slippery rivers. Thanks so much for helping out with supplies for our programs over the years……your customer service is always the best!
August 17th, 2019.
… I definitely prefer that way of ordering in person on the phone than just an “add to cart” website …
Hi Ray … I definitely prefer that way of ordering in person on the phone than just an “add to cart” website. Ethan was a real help, and you are always great… Kudos to you!
July 27th, 2019.
… Great customer service, great selection … If you’re thinking about checking the shop out I encourage you to do so …
Great customer service, great selection, and not condescending to beginners. Made the process of exchanging a reel surprisingly pleasant and gave helpful suggestions and tips with genuine enthusiasm and thought. It’s obvious these guys have a passion for fishing and want to share it with others. If you’re thinking about checking the shop out I encourage you to do so.
July 17th, 2019.
… Spool arrived this morning. Perfect fit! This Cardinal is good for couple more generations …
Spool arrived this morning. Perfect fit! This Cardinal is good for couple more generations. Thank You!
July 17th, 2019.
Very informative, answered my questions, I couldn’t expect more, I will be visiting again!
Very informative, answered my questions, I couldn’t expect more, I will be visiting again!
July 17th, 2019.
Hello and thank you Jay. We are happy we made a great first impression! We look forward to your next visit and to sharing all your “Catching” stories … ;-)
… I enjoyed visiting your shop and hope to get back soon thanks for the first class service.
Thanks for taking the time to help me with my waders tonight. You took a lot of time to see to it I got the right fit and I really appreciate it. I enjoyed visiting your shop and hope to get back soon thanks for the first class service.
June 29th, 2019
… Both Kathy and I were so impressed with your knowledge and patience. Your store is amazing and has so much inventory we were blown away by it and the top notch first class service! …
Thanks for getting me fit for my first set of waders on Thursday night they are amazing. Both Kathy and I were so impressed with your knowledge and patience. Your store is amazing and has so much inventory we were blown away by it and the top notch first class service! Got out finally early this morning and love the waders and also got my very first brown at 13 inches so thanks again and keep in touch.
June 29th, 2019.
… Thanks for your terrific customer service today, it really stands out! …
Thanks for your terrific customer service today Ray, it really stands out!
June 14th, 2019.
… Excellent packing job as usual. Pleased with rod especially …
Picked up the package yesterday. Excellent packing job as usual. Pleased with rod especially — looks brand new!
June 12th, 2019.
… Unreal service. Super friendly and knowledgeable. Always leave with a smile and in a better mood than when i went in. Great selection and stock!
Unreal service. Super friendly and knowledgeable. Always leave with a smile and in a better mood than when i went in. Great selection and stock!
June 1st, 2019.
… It was a real pleasure meeting you. I really appreciate the concern you expressed. You are clearly a very decent human being …
Ray, It was a real pleasure meeting you. I really appreciate the concern you expressed. You are clearly a very decent human being. I hope to see you again when I am in the vicinity of the Grand.
Best wishes,
May 13th, 2019.
Thanks again! You guys deliver an amazing service!
Thanks again! You guys deliver an amazing service!
April 30th, 2019.
… What a pleasure to purchase from your store … your expertise in identifying what I was looking for was superb and very friendly …
Hooray the Renzetti has arrived 😁 You guys are the 💣 Cheers and tight lines – Sincere regards – A very satisfied Barbara.
April 25th, 2019.
Fantastic.! What a pleasure to purchase from your store. I’m fairly novice as fly tying goes and your expertise in identifying what I was looking for was superb and very friendly. Thank you, Sincerely (a very excited) … 😁
April 24th, 2019.
Hello Barbara.
Your enthusiasm for the sport will go a long way and help you tremendously with your learning curve.
Please remember that we are always here to help!!
… You have a most impressive store … I wish I didn’t live so far away …
Hello Ray:It was a pleasure to meet you today.You have a most impressive store, and I could not be happier with the custom painted jig heads. I wish I didn’t live so far away, otherwise I imagine you would see me quite often.April 24th, 2019.
… Wonderful rod, packing job and mailing service …
Eric here from Courtenay, BC – I am just sending off a line to Thank You for the great Beulah switch rod you sold me. Wonderful rod, packing job and mailing service.
April 21st, 2019.
… in my 18yrs of living in Canada I had not had customer service like that ever! …
Ray,
I would like to send you a huge thank you for your personal service you gave me.
You stayed back and helped me out thoroughly (even on hump day).
Your attention to detail and ability and ease at which you shared your knowledge with me was extremely appreciated.
That goes along way mate. I was saying to another friend last night that in my 18yrs of living in Canada I had not had customer service like that ever!
So thank you from the bottom of my heart.
April 11th, 2019.
Hello Clayton.
Once or twice a month I have a new customer that I can see is so keen about learning that I KNOW they will do well!
… You are that customer!
Your enthusiasm for the sort is contagious and you were a pleasure to assist!
Thank you for taking the time to drive to my shop and if I can ever help again, I will be more than happy to help in any way!
