… The Cardinal 4 Spool arrived and it’s fitting perfect … Thank you very much and you can be sure that I‘ll recommend you and your service!

/in /by

Hello Ray,
today the Cardinal 4 Spool arrived and it’s fitting perfect for my very old Abu Cardinal 40. I’m really happy!
So I‘m looking forward to the next (hopefully) 20 years with my preferred gear. I like the idea to use a small amount of high quality equipment for a long period. That‘s my version of beeing „old fashioned“ ((-:
Thank you very much and you can be sure that I‘ll recommend you and your service!
Best wishes again,

September 1st, 2020

… My grandson and I visited your store as part of his birthday … Thanks for making his birthday trip such a great experience!

/in , /by

Hi.
Recently my grandson and I visited your store as part of his birthday trip.  I was very impressed with your friendliness and with your attention to COVID safety protocols.  Parker has been an avid fisherman since he was very young and was very excited to visit your store. He was really impressed that he found everything he was looking for and lots of things to dream about for next visit. He can’t wait to take his Dad there.
Thanks for making his birthday trip such a great experience!
September 1st, 2020.

Hello Nancy. Thank you for the great picture of Parker’s AWESOME Largemouth Bass! He is truly an attentive, eager young angler who can clearly back his “fisherman” claims with photo evidence! ;-)  He was a joy to help and we look forward to his next visit to Guelph! GREAT JOB PARKER! Tight Lines. Always.

… I will recommend anyone interested in calling on you for your services …

/in , /by
Thank you so much for your patience with us, I appreciate everything you have done in helping out… I can’t wait to see the boutonnieres, and see how they turned out.. Sam did tell me about the pictures of them on the day, for the website, I will make sure we get some good ones for you. I will recommend anyone interested in calling on you for your services.. thank you
 
August 25th, 2020.

 

Superb customer service … Fantastic decision as their service was A+…

/in , /by

Superb customer service – I ordered a pair of custom waders through Hook, Line, and Sinker and they were attentive and provided me updates at each step. I made a conscious decision not to order my waders through a large retailer and to support a local business. Fantastic decision as their service was A+.

August 13th, 2020.

Thank YOU for supporting the Shop Steve. Your patience during the custom sizing / manufacture process was appreciated and we look forward to helping you again with any of your future angling needs.
Please stay safe Steve and enjoy the new waders!

 

… Thank you for the amazing friendliness and help. I’m so happy we found you …

/in , /by
Hi,
I was in yesterday with my daughters looking for help on bass fishing, I just wanted to thank you for the amazing friendliness and help. I’m so happy we found you and can’t wait to catch some big ones with all the help you gave us yesterday and we cant also wait to come back and grab some new lures and learn more techniques to catch more fish. I am also attaching the pictures of my daughter Maya with her bass she caught at Ferry lake.
Thank you again.
July 18th, 2020.
 

… Everything is perfect, the waders fit well …

/in /by
Hi Ray!
I just picked my package at the office yesterday. Looking forward to trying them, size perfect. Can’t wait to read the magazines also! Thanks again!
July 2nd, 2020.

 … Your selection was bang on for what I was looking for …

/in /by

Thanks for the order, I received it on Friday so perfect for the weekend.  Your selection was bang on for what I was looking for.  The line is very supple for 15lb … like it lots. Cheers for now.

July 2nd 2020.

 

… it truly was a great experience for myself and the rest of the group …

/in , /by

Hi Ray,

Our group was impressed with the knowledge and experience Arron  was sharing with us – it truly was a great experience for myself and the rest of the group.

Greatly appreciate the Fly Fishing session , being strictly a center pin angler , this opens up an opportunity to better fishing and understanding we gained. 

June 16th, 2020.
 

… It’s no wonder why you are Scott’s “go to” for fishing supplies …

/in , /by
Hi Ray.
Thank you so much for your help and getting the items to us so quickly. When they arrived at our door on Wednesday after speaking to you the day before I was so shocked and amazed. It’s no wonder why you are Scott’s “go to” for fishing supplies. 
Take care and yes, we will likely chat again around Christmas. 
June 12th, 2020.

… Very knowledgeable, and the cadence of the day was pretty much perfect …

/in , , , /by
Hi Ray,
Arron provided us an incredible day of learning and fun.  He was very knowledgeable, and the cadence of the day was pretty much perfect.  We enjoyed spending some time casting in the park, and the rest of the day on the river was continually informative, fun, and hands-on.
Thanks for everything,
 

The rod came in yesterday and couldn’t be happier … I’ll definitely recommend anyone I know to go through you for any order …

/in , /by

Hi Ray,

The rod came in yesterday and couldn’t be happier. Canada Post arrived 10min before I made my last trip to the new city I’ll be living in so it was perfect timing. Looks beautiful and thanks for setting it all up and everything. Can’t wait to get it out in the water this weekend. Definitely needed as it’s been a crazy week. I’ll definitely recommend anyone I know to go through you for any orders.

Thanks again and stay safe,
June 2nd, 2020.

The much awaited package was delivered today. What a nice rig! It is exactly what I was I was looking for … I really appreciate your expertise and your taking the time to help me with this …

/in , /by
Ray,
The much awaited package was delivered today. What a nice rig! It is exactly what I was I was looking for. I have to say I am a bit jealous. Elliott will be hitting the river tomorrow while I am working from home! I told him he had better take some photos.
I really appreciate your expertise and your taking the time to help me with this.
 
May 26th, 2020.
 

… the courtesy was top notch. Had a great experience, thank you …

/in , /by

I’ve been to many fishing shops and HLS is the best of them all. Not just the great deals and value, but the courtesy was top notch. Had a great experience, thank you. Will definitely tell my friends and I will return. :)

May 16th, 2020.

… Just received the waders right on time for my salmon fishing trip in Gaspésie! … I’ll never thank you enough for making this happen …

/in , /by

Hi Ray,

Just received the waders right on time for my salmon fishing trip in Gaspésie! 

I’ll never thank you enough for making this happen.
 
They fit much better.
 
May 15th, 2020.

… Couldn’t be happier appreciate the fast service! …

/in /by

Hey, got my rod in the mail yesterday! Couldn’t be happier appreciate the fast service! Hope all is well!

May 1st, 2020.

… EXCELLENT customer experience …

/in /by

Got the package. Thank you very much. My son went nuts for the bonus senko’s. EXCELLENT customer experience!

Respectfully, 

April 28th, 2020.

… The parcel has arrived, and everything is in perfect shape …

/in /by
Dear Ray,
The parcel has arrived, and everything is in perfect shape.  Thanks again! 
Sincerely,
April 28th, 2020.

… The service you were able to provide, even in times like this, is first class. You’ll be the first place I go to for all my fishing needs …

/in , /by
Hey Ray,
I just wanted to let you know that I’ve received the 2 rods safe and sound. The service you were able to provide, even in times like this, is first class. You’ll be the first place I go to for all my fishing needs. 
Thanks so much and be safe,
April 4th, 2020.

… Well that was fast! …

/in /by
Hi Ray, Well that was fast! I love and appreciate the additional notepad and fly, very classy. Thank you Sir.
 
April 1st, 2020.

… Thank you very much for the great service, it spins better than new, I’m impressed …

/in /by
Just a note to let you know I received the reel today.  Thank you very much for the great service, it spins better than new, I’m impressed. I will be sure to visit your store in the future. THANKS AGAIN!
April 1st 2020.

… Thanks for the excellent service …

/in /by

Reel arrived already. Looks great. Thanks for the excellent service.

April 1st, 2020.

… Thanks for the professional service …

/in /by

Thanks for the professional service Ray. Stay safe and I hope the business continues to do well under these trying conditions.

April 1st, 2020.

… Thank you for all the tips and advice. These fish were all caught on HLS 8mm beads …

/in /by

Hi Ray,

Thank you for all the tips and advice. These fish were all caught on HLS 8mm beads on March 25, 2020. Hope to see you soon.

Thanks again.

October 25th, 2020.

 

 

… it is a centre of expertise, quality, knowledge, and friendship a real place to spend time in (and a little $$ 😂) …

/in , /by

Ray, I have to say it is a centre of expertise, quality, knowledge, and friendship a real place to spend time in (and a little $$ 😂) . 

March 26th, 2020.

… Thanks again for the great service. Always appreciated!

/in /by

Hey Ray,
Thanks again for the great service. Always appreciated!
Thanks again!

March 20th, 2020.

Amazing fly shop … all the knowledge and customer service you want ..That is definition of sharing passing it forward!

/in , /by

Amazing fly shop. But then what would you expect of one nestled into a part of the country surrounded by some of the best rivers and streams in Southern Ontario? Not only a wide selection and supply of reels, rods, accessories, fly tying material you would expect, but the knowledge and customer service you want. You know you have come to the right spot when there is a fly tying seminar going on showing you how to tie a fly that the local trout have been known to devour.That is definition of sharing passing it forward! All that was missing was a big old friendly dog, and a wood stove!

March 16th, 2020.

Hello Bryan. We are truly an extension of our customers, their support and therefore appreciate your visit and shared knowledge. We hope to see you again soon, and hope the “fish gods” are equally as kind to you as your words are with regards to our shop. Tight Lines Always!

 

… thanking you for all the help today! Always a pleasure! … always recommend you to all my west-coast friends …

/in , /by

Evening Ray,

Just sending an email thanking you for all the help today! Always a pleasure! Im anxious to use the lines next weekend. Thanks once again for including the original boxes along with including a tracking number! I always recommend you to all my west-coast friends! Many thanks once again!

March 14th, 2020.

 

.. I was in yesterday with my son and purchased the Patagonia waders and Simms boots …

/in /by
Good morning,
I was in yesterday with my son and purchased the Patagonia waders and Simms boots. Attached is the picture of my son Chase ( 10yrs of age ) with his first little rainbow on a 3wt fly rod and the flies he tied after our visit to your store. Mickey Finn and copperhead minnow. Cheers.
April 8th, 2020.
 

Hello Matthew, Hello Chase!

Thank you for the pictures!
The flies are fantasticality tied, and the smile holding the trout says it all!
…. The fish don’t stand a chance ! ;-)
Thank you again for the support of the shop and enjoy your family time this weekend!
 

Chase’s Mickey Finn …

Chase’s Copperhead Minnow …

 

… Keep up the wonderful work you do for the fishing community …

/in , /by

Thanks Ray … Keep up the wonderful work you do for the fishing community.

February 5th, 2020.

… Perfect timing! Thanks for the great effort to get them to me fast!  Awesome! … The extra effort you took to get us our gear fast was greatly appreciated!

/in , /by
Hello Ray:
 
The wife just told me this morning that the box with the ice stopper kits arrived (I work out of town)!
 
I will be giving them a try on Lake Abitibi this weekend!
 
Perfect timing! Thanks for the great effort to get them to me fast!
 
Awesome!
 
Until next time……..
 
February 14th, 2020.

Hello Ray:

My phone froze up Sunday on the long snowmobile ride into Lake Abitibi. It does not do well in the cold! LOL

We caught and released Moon Eyes, Sauger and Walleye. No monsters!

Thanks again for the excellent products and excellent service!

The extra effort you took to get us our gear fast was greatly appreciated!

Until next time!

February 19th, 2020.