… I love the service that we get here … it’s worth the drive in. If you are looking for knowledgeable, caring support, while working within your budget to get you set up, visit HLS …

/in , /by

I love the service that we get here. It’s out of the way (we live in Burlington, ON) but it’s worth the drive in. If you are looking for knowledgeable, caring support, while working within your budget to get you set up, visit HLS/TFC. I can promise you, you will not be disappointed.

April 29th, 2021.

Thank you for making the drive to support the shop!
Enjoy your days on the water with Hayden as they grow up too fast!
He is a keen young angler and clearly has the “fishing bug” … and the skills to back it up!

 

… Thank you for taking the time to help me out and for the solid advice …

/in /by

Ray

Thank you for taking the time to help me out and for the solid advice.
I look forward to the fishing and will be back for more help soon enough. 


April 21st, 2021.

… I’ll definitely recommend your shop as my experience was top notch …

/in /by

Good morning Ray,

Thanks for taking care of us.  I’ll let you know when we receive the waders and boots.

I’ll definitely recommend your shop as my experience was top notch.

Take care,

April 16th, 2021.

… Greatly appreciate the service. I’ll definitely keep you in mind for future purchases …

/in /by
Hey Ray,
Thank you so much for getting it out so promptly! Greatly appreciate the service. I’ll definitely keep you in mind for future purchases.
Cheers,
April 8th, 2021.
 
 

… You were professional and beyond patient with my multitude of questions …

/in , /by

Thank you , Ray! 

What a prompt response! You were professional and beyond patient with my multitude of questions.
My passion is fly fishing and these insoles will allow me to continue a sport I love!
In Buffalo we have always loved and respected our Canadian neighbors.
Thank you again….you can be sure I will continue to do business with your fly shop!
February 26th, 2021.

… Once again thank you for the quick turn over and excellent customer service …

/in /by

Hey Ray,

I received the reel on the 10 Feb. Looks and feels amazing. 
 
Once again thank you for the quick turn over and excellent customer service. 
 
Talk soon and be safe.
 
February 19th, 2021.

… I received my order Friday afternoon. Thanks for the excellent customer service! …

/in /by

Good afternoon, I received my order Friday afternoon. Thanks for the excellent customer service!

Keep your rod tip up!

February 19th, 2021

… Thank you for your assistance and excellent customer service! …

/in /by
Thank you for your assistance and excellent customer service! Take care and be safe.
 
February 6th, 2021.
 

… Again, Great Service and enjoyed talking with you …

/in /by

Hello Ray:

Just received the Echo Nymphing Rod.  Thank you for the great packaging job.

Thanks again, i will look to your facility when not finding what I need locally.
 
February 3rd, 2021.

… Highly recommend going there, I’m sure we will be back! …

/in , /by

Ray was great in his choices of fly making materials, and my husband left a very happy fly maker. (Thank you, from his wife for making this Covid shutdown a little better), highly recommend going there, I’m sure we will be back!

February 3rd, 2021.

So happy to hear that Aldo will be out of your “hair” now Chris! It is obvious that he has a real passion for our sport, and this will only help to fill these next few winter months with satisfaction with his creations … Please stay safe and I look forward to your next visit … hopefully next time in-store ;-)

 

… Thank you Ray for your amazing service !! Will definitely recommend when the chance arises !! …

/in , /by
Thank you Ray for your amazing service !! Will definitely recommend when the chance arises !!
Be in touch soon, 
January 28th, 2021.
 

… I appreciate the awesome customer service, thank you! … Thanks for supplying awesome gear that’s hard to find! …

/in , /by
Hi Ray,
I appreciate the awesome customer service, thank you! I’ll let you know when it arrives. Thanks for supplying awesome gear that’s hard to find!
Have a great evening!
January 28th, 2021.

… Very happy! Thanks for the beads and great customer service! …

/in /by
I received my Simms Guide Jacket today – Very happy!
Thanks for the beads and great customer service!
Stay safe hope to see you soon.
 
January 11th, 2021

… I received the Greenhart Fly Rod last week. It arrived in perfect shape and it is truly grand! …

/in /by

Good morning, Touching base to let you know that I received the Greenhart Fly Rod last week. It arrived in perfect shape and it is truly grand! I can’t wait for the spring to “VERY” carefully take it out to the river! Thanks again,

November 20th, 2020.

… Last evening might be one of the best tackle-shopping experience’s I’ve had …

/in , /by

Thank you Ray, 

I really appreciate your help, advice and attention to detail. Last evening might be one of the best tackle-shopping experience’s I’ve had. I’m looking forward to getting out on the river this weekend and give it a ’swing’. No doubt I have much to learn about spey fishing.
November 11th, 2020.

… Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! …

/in , /by

Ray, Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! It is very much appreciated, especially right now. You’re awesome!

October 28th, 2020.

… Thanks for the prompt excellent service !! …

/in /by

The package arrived today ! Thanks for the prompt excellent service !!… Couple of buddies are looking on your site ,

Thanks again 🐟
 
October 28th, 2020.

… Hi. I got my reel, and your work is beautiful …

/in /by

Hi. I got my reel, and your work is beautiful.

Thanks much

October 16th, 2020

… Arron was a great guide and instructor. We had fun learning and then practicing what we learned …

/in , , /by
Hi Ray, thanks for the information. Arron was a great guide and instructor. We had fun learning and then practicing what we learned. Jan and I told Aaron we’d like to sign up for some fishing and another lesson with him in May or June next year. 
I’ll be by sometime to pick up a few things so we can practice casting either later this year or next spring. 
Again, thank you. 
Best regards,
 
October 15th, 2020.

… Big thank you for making my boys’ day today! …

/in , /by
Hello Ray, 
Big thank you for making my boys’ day today! 
Here is a picture of them fishing at Bronte Creek. It was a great tip and the waders are working out very well. Pictures attached. 
Have a great fall and see you soon.
 
October 3rd, 2020.
 
 

Lots of great instruction we both enjoyed the whole experience – Thank you!

/in , /by

Lots of great instruction – We both enjoyed the whole experience – Thank you!

September 30th, 2020.

… I just wanted to thank you for going through the process of taking the time out for me to build my float rod …  it’s a really special rod and something I am always going to enjoy … That to me is something I will always think of when fishing with it …

/in /by

Hi Ray – I just wanted to thank you for going through the process of taking the time out for me to build my float rod. it’s a really special rod and something I am always going to enjoy. It is not only a spectacular rod and reel but it also is something you helped me put the components together making it a one off that was built by yourself. That to me is something I will always think of when fishing with it.
September 26th, 2020.

… Thanks again for all of your help and encouragement …

/in /by
Ray – A great fishing season and did catch a few with the Ned rigging. Was at the Massassauga Provincial park this past week and hooked this largemouth in the weeds with my Senko. 21 inches long and over 5 pounds – my largest to date. Feel free to put up. Thanks again for all of your help and encouragement …
 
September 27th, 2020.
 
That is a phenomenal largemouth Nancy!

That fish is old and wise … Took some great skill to catch it!
Your smile says it all!!
 

… The experience that I had at your store was fabulous … You were fantastic and I will highly recommend your store to family and friends ….

/in , /by

I would like to say thank you for you help today. I was in with my two small kids to purchase waders for my 9 year old son and myself. I thought I knew what I was looking for. I was wrong. The last set I bought at a different store were over sized and wrong for my body type. You took time out of your day to educate me on what would be best for me. The experience that I had at your store was fabulous. I will for now on always make the trip from Burlington to go to your store for help. It’s been 6 years since I’ve River/Creek fished due to children. You educated me on the new laws in different districts and the new go too for fishing. My son can’t wait to fish Bronte creek with his new waders. You were fantastic and I will highly recommend your store to family and friends ….

Thank for a great experience

September 26th, 2020.

… I also have to say that your Covid prevention protocol is the best I’ve seen anywhere. Very impressive! …

/in /by

Ray,

Quick note to say thanks for your help today! 😉
 
I also have to say that your Covid prevention protocol is the best I’ve seen anywhere. Very impressive!

Thx,
September 19th, 2020
 

 

… Thank you for being such a great initial touch point to this beautiful sport … I really appreciate your guidance, knowledge and most importantly your friendliness and ease of communication …

/in , , /by

Hey Ray,

Thank you for being such a great initial touch point to this beautiful sport. Angelique and I had a great time coming in to chat with you on Saturday, we appreciate your words of wisdom, honesty and candour both with fishing and life.

Ethan and I had a great time with Arron, we didn’t catch much (my own fault on the one hit – still haunting me a bit haha) but we had an amazing Sunday out on the water and enjoying nature while learning more from Arron.

Thank Arron for the great pointers for both Ethan and I, we will look forward to bringing them into the next season of trout and some bass fishing for the rest of this year. Hopefully, we’ll be even better next year when we try to book again with Arron for some dry fly action (he mentioned end of June/May as ideal).
 
Thank you again for everything, I really appreciate your guidance, knowledge and most importantly your friendliness and ease of communication.
 
Have a great day!
 
September 19th, 2020.
 

… your knowledge, teaching skills, approach and operation are all very impressive …

/in , /by
Hi Ray,
It was truly a pleasure meeting you last evening, your knowledge, teaching skills, approach and operation are all very impressive. It makes me proud as a Jamaican to see my fellow countryman shining so brightly. 
 
September 16th, 2020.

… Very impressed with your work and speedy delivery delivery …

/in /by

Got the package, love the rod and reel!  It looks very well maintained and taken care of.  Good Oil job, etc. !!!

September 15th, 2020.

… Thank you so much for the awesome customer service, I will definitely be ordering from you guys again 😊 …

/in , /by
Just writing to let you know I received my package!! Thank you so much for the awesome customer service, I will definitely be ordering from you guys again 😊 
September 10th, 2020.

I really enjoyed my visit to your shop this morning. I’m happy with my purchases and your encouraging words …

/in , /by

Hi Ray,

I really enjoyed my visit to your shop this morning. I’m happy with my purchases and your encouraging words. Please be sure to add me to your mailing list.
All the best,

September 4th, 2020.