Hi Ray….Thanks…. Will be up soon to spend all of my $3.00 of “Hook Line and Sinker” dollars. You are always so good to me when I am in your store that It is just a good feeling knowing I will be spending some monies in your store. See you soon Amigo…..John
July 19th, 2015.
Hi Ray,
Absolutely my pleasure to send the sale your way. The gentleman searched the area on his own to locate that particular rod and came up empty handed, and he was determined to find one. A quick phone call to you to locate the rod and he was a happy man!
July 19th, 2015.
Hi Ray – I just wanted to let you know I got the iMOW tip kit you sent to me in the mail.
Thanks so much for making the exchange and getting me the tips in time for my trip.
Top notch service, as always.
Hopefully I’ll have more pictures from Alaska to send your way!
May 28th, 2015.
Dear Ray,
I just wanted to send you a big thank you for going out of your way to get me that steering fluid for my vehicle this past weekend.
My car breaking down could have been enough to ruin my day but you didn’t miss a beat in volunteering to help out. I was grateful to be able to enjoy the lesson worry-free.
I also wanted to thank you for your extraordinary level of customer service and taking the time to impart your product knowledge specific to my needs.
You went above and beyond in so many ways and believe me, those things get noticed. I may live over an hour away but your level of service is enough to make me drive the distance!
A third thank you: Thank you for renewing my belief that customer service in Canada is not dead. :0)
Looking forward to seeing you again soon!
April 28th, 2015.
Hello Ray,
I would like to thank you for all your help and advice today (Monday) even though you were closed!
Now that I have the essentials, I am definitely looking forward to getting out there and trying out my luck with fly fishing.
I look forward to my future visits to your shop for chats and advice!
Please add me to your e-mail contact list.
Thank you and tight lines.
May 4th, 2015.
Ray,
Just a quick note to thank you for organizing a great Tackle Swap yesterday.
It is an event all your customers look forward to.
April 18th, 2015.
Hi Ray,
It was nice to meet you on Saturday.
It was my first visit to your store and it will not be my last!
Please add me to you mailing list.
Thanks.
March 31st, 2015.
Ray,
Will definitely chat soon before trout opener, your store is the best!
Very few stores that have such a diverse selection on center pining for steel.
Most people have no clue what a float reel even is!!! -They think I’m fly fishing every time I show them a picture of me and my islander!!! Lol
Well anyways it was more than a pleasure – Tight lines forever!!!!
March 20th, 2015.
Hi Ray!
This past Thursday my son Andrew and I came into your store to buy a few things.
Thanks for making our trips to your store a lot of fun.
Andrew is just starting to get into fishing, and you make him feel special when he walks in to your store.
We look forward to coming back again soon!
January 9th, 2015.
Hi Ray,
My husband received the fly rod for his birthday and was so surprised and happy that I had his fathers fly rod repaired. He had no idea that I had sent it away.
Thank you so much for all your hard work!
I really appreciate it.
January 4th, 2015.
Ray ,
I just want to say that your customer service was absolutely amazing , I received my item in one day .
I appreciate everything you did for me in such short notice .
Service like this sets you apart from the rest of the fishing stores .
You are always a pleasure to deal with and I hope you have a very Merry Christmas and a happy new years
Please go and catch some fish over these holidays !!!
Thanks again Ray you are the man !
December 23rd, 2014.
Hey Ray,
I was in about a month ago, bought some Simms Freestone boots off ya.
Thanks for the help with fit and selection and also explaining how to get the best performance out of my boots.
I’ve been tying my laces with the “lower knot” and its been way more comfortable.
Thanks again, keep up the excellent service!
Good evening Ray.
I was in to your store last Saturday – I always enjoy a visit to Hook, Line and Sinker. I always leave with what I wanted plus I have had an enjoyable social and educational visit with some fine people. The owner is a gentleman. In every sense of the word. Your multilayered knowledge and expertise regarding the enjoyment of fishing is truly remarkable. You are the finest example of a gentleman devoted to serving his customers and the community at large.
There was a gentleman operating your store that was even MORE helpful and inspirational than yourself! Imagine my disappointment when I arrived at Hook,Line and Sinker to find that you’re not there. The guy turns out to be your brother, which kinda made up for your absence. But only if he was able to be helpful and knowledgeable. Mostly helpful.
Ray. This fellow, your brother, Yuri. Great guy. What a gentleman. Even better than you as he shared many of his secret fishing spots with me. Yes sir that brother of yours is quite something.
Much merriment to you , see you soon.
December 12th, 2014.
The best to you and your family Ray for the holidays.
You have the best fishing shop around.
I am proud to refer other anglers to your store.
Take care.
December 11th, 2014.
Just Loopy sending a quick thank you for all the assistance and attention given to me while shopping for supplies today.
It has been a little while since Loopy has been at the shop and as always it was a good experience being there.
Makes the drive down from Collingwood worth the effort.
Thanks again…until next time….
December 6th, 2014.
Hi Ray,
Thanks very much for your help in setting up my Spey reel and Rage line.
As a beginning Spey caster, I really appreciate the time you took to show me how to set up the system.
Thanks again, Ray, I really appreciate your time and the free backing.
You’re my first choice for future purchases.
November 4th, 2015.
Hey Ray.
Thank you for your help today. I really appreciate you taking the time to answer my questions. I love your store and found your service exceptional.
Please add me to your emailing list so I can keep up to date with what you guys are doing.
Once again, thank you very much!
November 4th, 2014.
Thank you again Ray – I have always told my close angling friends this side of the GTA it is very worth it to make the drive and check out The First Cast!
Thank you for the time you spent with me!
October 14th, 2014.
Hey Ray !! Thanks for the “chat ” on Monday eve , and being open to my little idea :]
As I said before , I think you have a very cool “Site” that is welcoming and casual at the same time !!
Not an easy thing to do !
Talk soon , rok on ,
October 10th, 2015.
Hello Ray,
I have to say that I really enjoyed visiting your store. You have amazing stuff, your store is very well organized and clean, has great working atmosfere. You set great example how the fishing store should be run. Would be more than happy to recommend you to everyone. Thanks again. It is pleasure doing bussines with you. Boris
Www.frostyfly.com
Hi Ray,
Your variety is really extensive compared to what I’ve seen in Toronto and I wanted to get a good look.
Thanks,
September 23rd, 2014.
Afternoon Ray,
Thank-you for taking the time to get my stuff all ordered. I treasure and enjoy supporting ‘the local guy’ as the knowledge and relationship still means something to me!
September 19th, 2014.
Ray,
Thanks again for helping out with those waders.
Very much appreciated man.
You know how to make people feel less like a customer, and more like a friend.
Thats the way things should be done!
September 11th, 2014.
Hey Ray,
It was a pleasure doing business with you and I will be sure to recommend you to everyone I know looking for any type of fishing or wading gear.
Your in-depth knowledge and kind personality made doing business with you extremely easy and efficient.
I’m sure we will cross paths again when I am able to get away from the wife and plan some fishing trips.
Cheers,
September 11th, 2014.
Ray,
Thanks for everything today and helping me out with those secret beads.
It’ll be the best feeling in the world kicking butt on the river!
I really dont get what happened with me because my dad never fished nor my mom, but one day I went out on the Beaver River when I was ten and I ran into this guy, and he gave me a lure to cast for steelies – I caught my first one!
Ever since that I have a fishing fever!
It’s in my blood I guess!
Somethin’ that all us enthusiasts share!
August 22nd, 2014
Hi Ray!
It was a pleasure to meet you! You have a very nice shop.
Lucky for me it’s far or I would be spending too much money.
Thanks for the rod, and the awesome customer service.
It’s great to see someone as passionate.
June 30th, 2014.
Hi Ray, thanks for posting the pictures. I had a wonderful time out with Arron, he is a great teacher. I was amazed by his ability to read the conditions and insect hatches to predict where the fish would be holding. It’s no surprise he’s had so much success on his fly fishing career. His knowledge of the grand is unbelievable and his passion for the sport is second to none. Thanks for setting this up on such short notice and I can’t wait to book something again for next year.
Sincerely,
June 4th , 2014.
Dear Ray,
The jacket has arrived safe and sound , the packaging you sent it in looked bombproof!
I am really pleased with the service from you, communication was excellent.
Many thanks for this, it’s been a pleasure.
Once you understand the tracking procedure and the customs payment system in the UK it all worked fine.
I will keep an eye on your website for the future!
Many thanks and Best Wishes
06/03/14
Hello Ray,
I have the jacket and it’s perfect!!! Thanks for the service and i’m gonna talk about your shop with my flyfisher friends!!!
Great service!
05/12/14
Phone: 519-766-HOOK(4665)
Email: [email protected] or [email protected]
380 Eramosa Road,
Guelph, Ontario.
N1E 6R2
Tues – Fri: 10am to 6pm
Sat: 10am to 4pm
Sun & Mon: Gone Fishing!