Ray,
I will travel to your shop again before i go anywhere else!
I hope you have a great christmas and i will hopefully put the new reel to work this week.
You will be the first to see the pics!
December 25th, 2016.
Thank you for your out-of-the-ballpark customer service. Your shop was a delight to attend and your instructor was a perfect professional – courteous, and unmistakable expertise of this pretty complex content delivered in a reassuring manner. It was altogether a lovely, memorable experience.
I have recommended your service to a couple of other people who have expressed interest in learning about fly fishing …
November 17th, 2016.
Hi Ray:
Thanks for taking the time to chat about the Pridex reel last evening. I am impressed by the quality of the used equipment that moves through your shop. However, for someone like me who enjoys fishing a variety of species across a broad diversity of habitats/ situations (e.g. lakes, freshwater rivers, brooks, marine coastal, tidal rivers), it is a bit of a curse to know of your shop –
Keep smiling, my friend,
December 2nd, 2016.
Ray,
Just a quick note to thank you for helping me with my purchase of Simms Wading Boots. Your product knowledge and time spent to ensure a proper fit is much appreciated. Thanks for the great service!
Cheers,
November 26th, 2016.
Thank you for taking the time to email me Mark – It really means a lot. It’s customers like you that make going to the shop everyday a pleasure. I know in your travels you have an opportunity to visit many shops and yet choose to constantly support mine, and it does not go unnoticed. The shop’s maintained success is truly a testament to customers such as yourself that help us constantly be on the “cutting edge” of innovation and hopefully always trying to be a leader within the industry.
Have a great weekend Mark!
Ray,
I am really happy chase told me to check you guys out – don’t worry I’ll be spreading the word of your shop to all my other friends friends on the water!
October 18th, 2016.
It was a pleasure! Although a bit of a drive well worth it! Definitely a shop I will recommend!
Cheers!
October 6th, 2016.
Ray,
I love coming to the shop and you’ve always taken care of me! Thank you for all that.
October 4th, 2016.
Ray,
Thank you for the great customer service! It was clear that you make sure customers get what they are looking for without forcing them to spend more than they want/need to. You don’t see that often and you can count on me coming back. Thanks again,
August 10th, 2016.
Ray, the rod arrived today in good shape and exactly as described. Perfect transaction; great doing business with you.
Best regards,
April 23rd, 2016.
Hi Ray,
I just wanted to drop you a line to say thank you for the great learning experience yesterday. I really enjoyed the day and learned quite a bit. I would love to receive any newsletters or info about upcoming events offered. I look forward to seeing you again!
Cheers,
April 17th, 2016.
Good morning,
My name is Amy B. and my father, Rudy E. is a loyal customer of The First Cast, and speaks very highly of the store, the customer service, and of Ray.
Last year my Dad had his brand new car broken into and almost every piece of his fishing gear (a lifetime collection of pieces) stolen… This was the second time in 30 years that this had happened to my Dad.
I’d like to send a long overdue, “thank you” to Ray, I know that you personally helped Dad inventory and restock his fishing gear, and try to piece back all the items he’s acquired over the years. It’s so heartwarming to know that there are businesses and people still going above and beyond, and it certainly helped my Dad cope with the theft and loss.
This month, my Dad is turning 60, and my sisters and I would like to get him a $100 dollar gift card from your shop. Is there anyway we could arrange a credit card payment and possibly to have the card mailed to one of us?
Thank you kindly,
April 14th, 2016.
Great Service:
Good Morning,
I was in on Saturday March 26th with my son Max. I purchased a Walleye specific rod, reel, lures and gripper. I found the service excellent and Ray to be very knowledgeable which made my purchases quick and painless. I will definitely be a returning customer.
Please add me to your promotional email list.
Thank you,
March 28th, 2016.
Hi Ray:
It’s Chris – I was the guy in your store on Saturday with his Dad looking at fly tying vises.
Just following up on our visit. I really appreciate all your help and knowledge.
I look forward to my next visit to your store. Both my father and I were extremely happy and satisfied with
your customer service . Not to mention the huge selection of stock.
Best Regards
March 26th, 2016.
Hey Ray
Just sitting here on the bank of the Saugeen River and I was remembering the 20 or 25 years ago you first brought me here and all of the tutelage and advice you have given me over the years….and I really want to thank you for what has been a long time of enjoyment and success at this crazy adventure!
Thanks man!
March 18th, 2016.
Ray, I just wanted to say that hands down yours is the finest fly shop I have ever shopped in. Not only is it clean, well laid out and extremely well stocked but what sets you high above the rest is your dedication to customer service and support. I feel that it is second to none and appreciate it every time I visit. The ability to get almost anything I want whether it be rods, reels, lines or fly tying materials that you don’t happen to have in stock or carry and get it as quickly as you are able has made The First Cast my go to shop for everything fly and fly fishing related. Best of luck in the future and keep up the outstanding work!!
March 14th, 2016.
Hi Ray,
I received the Wedding Boutonnieres today and they really are stunning!
Thanks again!
March 4th, 2016.
Hook, Line & Sinker & The First cast carries the best selection of fly fishing and tying items anywhere in Ontario. They offer great and friendly customer service, and will quickly bring in any item that is not in stock at the store. I would happily continue shopping here versus other stores.
January 28th, 2016.
It was my pleasure. It’s a great shop that caters to the diehard steelheader. It was great meeting you and I plan to be a repeat customer!
January 26th, 2016.
As a professional fishing guide for many years, I feel I have the knowledge and experience to know a great tackle shop when I see one. Hook, Line and Sinker is without a doubt one of the best around. Great selection, knowledgeable and friendly staff make each visit a great experience. Particularly, the fly shop department with unquestionably the best fly tying selection in all of Ontario.
January 24th, 2016.
Ray,
As always top notch place you run!
I am glad not to be your competition anymore.
Thanks again Ken
“Ontario’s answer to Fly-fishing Education and Tight-line guiding”
Grand River Troutfitters Ltd
January 23rd, 2016.
Thank you for the kind words Ken, but its customers and friends to the shop such as yourself that help daily with our efforts.
I sincerely appreciate your support and look forward to a long term friendship!
All the best until we next chat.
Ray the SIMMS Pro Dry Suit has arrived!
My god that’s a beautiful suit, Light as a feather and that orange is sexy man the fish will just be jumping in the boat :-)
I really appreciated your service and thanks for the awesome hat if only the girls thought it was sexy I might even get lucky.
I certainly know who to reach out to for this stuff.
Have a great weekend
Cheers
January 15th, 2016.
Hey Ray!
It was nice talking with yesterday.
You’re by far the most knowledgeable person I’ve spoken to about spey lines.
Spoke to my wife last night and we’re going to make the drive up to Guelph next weekend.
See you Saturday!
January 10th, 2015.
Hello Bill, each and every day I learn from my customers…
Thank you for the kind words, but I’m far from the most knowledgeable as the whole Spey “game” is still also relatively new to me as well – This has helped me to try and simplify the verbiage in terms that us as “newbies” can easily understand.
If you surround yourself with great teachers and practitioners, your learning curve only enhances exponentially and I have been blessed to employ some of the best resources locally on a daily basis !!
Ray,
I wanted to say you have been exemplary!
Thank you for the fantastic service – Its getting harder to find, so well done!
Cheers.
December 29th, 2015.
Thanks for all your help throughout the year!
Every time I leave your place I feel like I am a little bit better off than I was going in… Much appreciated buddy!
Talk soon and Merry Christmas ;)
December 25th, 2015.
Message: Hey Guys,
Just came across your website for the first time last night and I’m pretty impressed and the broad range of the market you are covering.
I’m in Montreal, and our best shop just closed down, leaving only the orvis retailer and the big-box store left in the metropolis, and they’re both not open to new ideas.
Seriously glad to see this kind of shop operating in full swing relatively close to home!
November 6th, 2015.
Hi Ray,
Received my Hardy Demon 7000 this morning thank you very much!
I surely will spread the word to fellow fly guys and girls after all Chris Day turned me on to your store.
I also Know that word of mouth is the best referral for any business – it has gotten me many new customers in the past, so I will do my part after all you do have a great store with excellent service and top notch products.
Thanks again,
best regards.
October 28th, 2015.
I’ll bring in pictures of my catches every time and you can pick the photos you like Ray!
Love your store!
Huge selection!
Cheaper than Sail and it’s only 6 minutes from my house :)
Ray,
Any company or individual that gives such great service as you have deserves great KUDOs, as good service is a hard
commodity to find in today’s times. I can now plan for our Thursday departure!
Will chat soon
Regards.
October 10th, 2015.
Bonjour Ray:
Well…another chapter of fishing is getting started…Hal was so pumped about his new Spey Rod & Reel and couldn’t say enough of how you really helped him out with choosing the right one that would suit his new fishing style…
He also mentioned that you would be setting his new gear up to perfection..as he put it…..
As always Ray….it’s a pleasure doing business with you!
Cheers!
September 23rd, 2015.
Ray,
The service and selection are worth the drive to Guelph!
September12th, 2015.
