… What a pleasure to purchase from your store … your expertise in identifying what I was looking for was superb and very friendly …

/in , /by

Hooray the Renzetti has arrived 😁 You guys are the 💣 Cheers and tight lines – Sincere regards – A very satisfied Barbara.

April 25th, 2019.

Fantastic.! What a pleasure to purchase from your store. I’m fairly novice as fly tying goes and your expertise in identifying what I was looking for was superb and very friendly. Thank you, Sincerely (a very excited) … 😁

April 24th, 2019.

Hello Barbara.

Your enthusiasm for the sport will go a long way and help you tremendously with your learning curve.
Please remember that we are always here to help!!
Custom Painted Jig Heads

… You have a most impressive store … I wish I didn’t live so far away …

/in , /by
Hello Ray:
It was a pleasure to meet you today.
You have a most impressive store, and I could not be happier with the custom painted jig heads. I wish I didn’t live so far away, otherwise I imagine you would see me quite often.
April 24th, 2019.

… in my 18yrs of living in Canada I had not had customer service like that ever! …

/in , /by

Ray,

I would like to send you a huge thank you for your personal service you gave me.

You stayed back and helped me out thoroughly (even on hump day). 

Your attention to detail and ability and ease at which you shared your knowledge with me was extremely appreciated. 

That goes along way mate. I was saying to another friend last night that in my 18yrs of living in Canada I had not had customer service like that ever! 

So thank you from the bottom of my heart.

April 11th, 2019.

Hello Clayton.
Once or twice a month I have a new customer that I can see is so keen about learning that I KNOW they will do well!
… You are that customer!

Your enthusiasm for the sort is contagious and you were a pleasure to assist!

Thank you for taking the time to drive to my shop and if I can ever help again, I will be more than happy to help in any way!

 

Cardinal-C3-and-C4-Spare-Aluminum-Spools

… Exactly promised and exactly delivered … exceeded my expectations. Very Refreshing….”I’ll be back” Thank you!

/in , /by

I have never dealt with HLS up to 4 days ago. I ordered a replacement CNC spool for my vintage Cardinal C4, 6lb Gama line professionally spooled up and a spool spacer for my vintage Garcia Mitchell 300. This was done very efficiently on the phone and the parcel was recieved a day before it was promised. Exactly promised and exactly delivered. So much so I have already inquired on additional odd ball equipment requests to be sourced. Thank you for treating my business and requested that have exceeded my expectations. Very Refreshing….”I’ll be back” Thank you!

April 21st, 2019.

Cardinal-C3-and-C4-Spare-Aluminum-Spools

… What a great precision CNC piece. Fits perfect, looks “reel” great …

/in , /by
Thanx. I received the spool and spacer. What a great precision CNC piece. Fits perfect, looks “reel” great…
 
April 19th, 2019.

Thanx for the super fast shipping. I know where you are located now. “I’ll be back” …

/in , /by
Thanx for the super fast shipping. I know where you are located now. “I’ll be back” …
April 17th, 2019.

… I appreciate your attention to providing excellent service …

/in , /by

Thank you for your help today Ray. I appreciate your attention to providing excellent service. Barb can’t wait to see me in those waders!

March 26th, 2019.

… I will definitely be passing your information along to others and be making the drive to Guelph for my fly fishing equipment needs! 

/in , /by

Thanks again for accommodating my purchase. I will definitely be passing your information along to others and be making the drive to Guelph for my fly fishing equipment needs! 

March 22nd, 2019.
 

… After the great job you did repairing the drag on my St. John Spey Reel, I trust no-one else …

/in , /by

Many thanks!

After the great job you did repairing the drag on my St. John Spey Reel, I trust no-one else … (especially myself)
 
March 14th, 2019.

… I love your store & could sense how close your relationship is with your customers/friends …

/in , /by
Hi Ray, Thanks for welcoming me on Sat and sharing your insight and knowledge. I love your store and could sense how close your relationship is with your customers/friends! It was nice to meet Ethan and Phil!
March 4th, 2019.

… You’re making a dream come true for an old duck and she’ll love it …

/in , , /by

Hi Ray,

Great speaking to you … You’re making a dream come true for an old duck and she’ll love it …

Thankyou.

December 4th, 2018.

… Kind, helpful, knowledgable and extremely fast service! …

/in , /by

I searched for a certain product everywhere and could not find it. I took one trip to Hook Line & Sinker and was able to order the product on the spot, get more information on the product and it arrived 4 days later, ready to be picked up. Kind, helpful, knowledgable and extremely fast service!

December 1st, 2018.

…unbelievable how much quality equipment you have thoughtfully arranged around the place, everything was easy to find … You guys know your stuff share your knowledge and listen to the customers!

/in , /by
Ray,
Thank you for all the assistance helping me pick my boots. Wish my back had have been better but you managed to fit me out.
Our first time in your store, it is unbelievable how much quality equipment you have thoughtfully arranged around the place, everything was easy to find.

I listened to you and your staff helping other customers. You guys know your stuff share your knowledge and listen to the customers. Big box stores do not provide this kind of service we will be back and for sure will pass this positive experience onto all our friends.

See you soon (fshdave)
 
October 10th, 2018.

… I just wanted to take a minute to thank you for sharing your advice and local information …

/in , /by

Good afternoon,
I just wanted to take a minute to thank you for sharing your advice and local information. I did fish Guelph Lake for a couple of hours but no luck (neither did anyone else even get a nibble). The “island” is closed thru July and they told me that’s where the best fishing happens, instead I needed up fishing from the floating dock.
Once again, thank you for your warm welcome.
July 27th, 2018.

Family Upper Grand River 3 Sisiters Learn To Fly Fish Lessons AA

… The sisters will recommend you and Peter to anyone! …

/in , , /by

 

Thank you Ray and Peter for such a great experience in fly fishing!

Ray, you better not tell that underwear story too much. Lol!

We got the pictures and they were great.

The sisters will recommend you and Peter to anyone!

Have a wonderful day and maybe will be back your way someday. 

July 16th, 2018.

… Thank you for everything.. your attitude towards the sport has been one of the main reasons I took it up …

/in /by
Hi Ray. 
Just a short email to say thank you to yourself and Arron…
Both Don and myself had a wonderful day.  Arron really did get over his points clearly and efficiently.. it was so easy to comprehend.  Thank you for everything.. your attitude towards the sport has been one of the main reasons I took it up.   I’m a relative novice, however, you treat me like a pro.  I look forward to seeing you again soon.. and hopefully Don gets out fishing when he gets back to Alberta…
Have a great weekend.. and a great fathers day. 
Take care.
June 16th, 2018.
 

Hello Stephen.

Thank you for the kind words, but students / customers  like yourself are the reason why I love my “job” daily …
You make all the long hours and stress that comes with owning a small business worthwhile!
Your passion for the sport is clear, and with your attention to detail and ability to absorb the small details, you will clearly do well!
I hope this sport gives you as much satisfaction in your future years as it is giving me daily!
Ray.

… You’ve been awesome to deal with and you’ve made my journey into fly fishing extremely worthwhile …

/in , , , /by
Hey Ray…
Hope you’re having a great weekend. I look forward to coming up and wasting your time again… You’ve been awesome to deal with and you’ve made my journey into fly fishing extremely worthwhile. 
Take care my friend!
June 3rd, 2018.
 
 
 
Hardy Perfect Reel Foot Replacement and Clean Up DDD

… Looks amazing. I’m excited about getting it back. Again, my thanks for an excellent job. I’ll certainly recommend you to any of my friends who have Hardy Reels in need of repair!

/in , /by
Ray,
Thanks for the pic of my repaired Hardy reel….looks amazing. I’m excited about getting it back.
Again, my thanks, Ray, for an excellent job.
I’ll certainly recommend you to any of my friends who have Hardy Reels in need of repair!
Cheers.
May 30th, 2018.
 
 

… Probably one of the best tackle shops I’ve been to! Wide variety of lures and soft plastics that frankly you cant find a lot of at any other store… it’s a must to go to place!

/in , /by

Probably one of the best tackle shops I’ve been to. Wide variety of lures and soft plastics that frankly you cant find a lot of at any other store. Cant believe I never made it there sooner as it’s a must to go to place! I’ll be back soon.

May 29th, 2018.

Happy to hear that you enjoyed your visit Jeremy, and if there are products you see or use that we did not inventory, please don’t hesitate to let us know – If you’re looking for something, someone else might be as well. We take pride in staying on top of current industry trends, and with your help and continued support, we will maintain that standard. Tight Lines this summer!

 

… I am fairly new to fly fishing and the level of direction I received was spectacular! Very helpful and apparent that he took interest in teaching to the “new guys”. I will definitely be returning …

/in , /by

A buddy and me took a shot at this place the other day, driving 45 min to go to the shop without any prior knowledge. I am fairly new to fly fishing and the level of direction I received was spectacular! Very helpful and apparent that he took interest in teaching to the “new guys”. I will definitely be returning whenever passing through the area! Highly recommend!

April 25th, 2018.

… I will definitely  be back to get whatever new toys I would like in the future.  Thanks for the great service and quick delivery!

/in , /by

Hi Ray, the reel showed up on Friday.  I put the fly line on yesterday.  It looks gorgeous with the orange backing!  The sun is finally out and the ice is melting on the lakes, just itching to get out and try this reel! I will definitely  be back to get whatever new toys I would like in the future.  Thanks for the great service and quick delivery!

April 22nd, 2013.

Wedding Boutonniere

RE: Wedding Boutonniere – Hello Ray it looks perfect!  You guys do awesome work!

/in , /by

Hello Ray it looks perfect!  You guys do awesome work!!😁😁😁

April 22nd, 2018.

Honestly the best place around for all your fishing needs! … Definitely your go to shop no matter what type of fishing you’re into!

/in , /by

Honestly the best place around for all your fishing needs! Ray is very helpful, especially if you’re looking to get fitted for some waders or boots.

April 9th, 2018.

… Visits to the store have always been a pleasure … Definitely my favourite fishing store!

/in , /by

I’ve been a regular customer of The First Cast fly fishing store for several years and my visits to the store have always been a pleasure. If you need anything that is not in stock then Ray is happy to order the item in for you, he goes out of his way to make visiting the store enjoyable, and his willingness to share his vast fishing knowledge helps you to make the correct choices easily. Definitely my favourite fishing store!

April 9th, 2018.

… Thanks for the great sizing and help with the waders for Hailey and I … with happy feet come great steelhead!

/in , /by
The trick you showed me has been the best thing for my wading boots. I’m on the river now and my feet have never been comfier (and warm) … Thanks for the great sizing and help with the waders for Hailey and I … with happy feet come great steelhead!
April 9th, 2018.

… Thank you for the help with the rod choice this morning and for generally sharing some of your knowledge, it all helps me significantly …

/in , /by

Hi Ray,
Thank you for the help with the rod choice this morning and for generally sharing some of your knowledge, it all helps me significantly. I’m really happy with my choice, I wasn’t totally sure that the loomis Dredger was what I needed.
See you on Saturday.

April 5th, 2018.

I’ll be sure to send along some pictures and spread the word along the river of the great service I’ve received!

/in , /by

I’ll be sure to send along some pictures and spread the word along the river of the great service I’ve received!

April 4th, 2018.

… Everything was well packed … ’ll be sure to refer friends to your shop!

/in , /by
Good morning,
Just wanted to let you know I received my package yesterday in the mail.   Thank you VERY much!!   Everything was well packed. Also, thank you for the gifts; the notepad has a new home on my tying desk and the fly will be fished in the Miramichi river in the coming weeks. Thanks again!!   I’ll be sure to refer friends to your shop!
Cheers!
April 4th, 2018.

… This is exactly what I expected from a specialized store – Really appreciated and for sure you have a new customer! …

/in , /by

Hi Ray,

Thank you for your help and information to choose the right waders. This is exactly what I expected from a specialized store – Really appreciated and for sure you have a new customer! Please add my email to your list.
Have a nice day,
PS – I managed to dodge with my wife the question about the cost and didn’t have to sleep with the dog…
March 30th, 2018.

… I am very pleased with both your personal service and the custom product …

/in , /by

Hi Ray,
Here are a few pictures of the reels with the great handles that you made for them.  They turned out great and I am very pleased with both your personal service and the custom product.
Thanks,

March 26th, 2018.