Thanks so much! … You have been most helpful and wonderful to work with. It is my pleasure to support you!
Thanks so much Ray! You have been most helpful and wonderful to work with. It is my pleasure to support you!
November 19th, 2022.
… You helped me with starting my fishing journey thank you! …
You helped me with starting my fishing journey thank you!
November 11th, 2022.
… To say we were pleased would not come close to giving proper credit to your amazing work. Many, many thanks for restoring a treasured piece of tackle …
Good morning, Ray:
The Hardy Angel Smuggler you repaired for us was unpackaged last evening as part of my son’s birthday dinner.
To say we were pleased would not come close to giving proper credit to your amazing work.
Many, many thanks for restoring a treasured piece of tackle.
October 14th, 2022.
… Thank you so much for shipping my order out so quickly … I will definitely recommend you folks on my Instagram page and let people know …
Good afternoon Ray,
Thank you so much for shipping my order out so quickly! I just received it and am very much excited to spool up my reel and get out. Just have to wait for the crazy winds to die down eh! Anyways, I will definitely recommend you folks on my Instagram page and let people know as well when i get out for fall steelhead up on the Notty. Have a wonderful weekend.
Warmest regards,
October 14th, 2022.
… I will say that you were a lot more help than a local store and had my best interests in mind – Thank you for that! …
Ray, thank you for the follow-up email. I really appreciated your insight and knowledge today. I’m now one step closer to catching some fish! I will say that you were a lot more help than a local store and had my best interests in mind – Thank you for that!
September 27th, 2022.
… Thank you for what you do! I most certainly will be a return customer and will not hesitate in recommending your shop to all my fishing buddies! …
Good Morning Ray,
Thank you for what you do!
I most certainly will be a return customer and will not hesitate in recommending your shop to all my fishing buddies!
September 18th, 2022.
… The timing is excellent … I’m so pleased to have a pair of waders with the right sized feet that I can move comfortably in …
Hi Ray!
My Custom Women’s Waders arrived this morning and they fit very well! Roomy in the pants, and the feet are perfect. The timing is excellent, I’m heading into the field next week (I have an old pair of boots I can use for now. I’m so pleased to have a pair of waders with the right sized feet that I can move comfortably in, thank you so much for your help!
June 13th, 2022.
… Thanks for all the info and thanks for a great day, I learned a lot and hopefully will be able to put it into practice … I would certainly recommend your course to anyone who is interested in taking up Fly Fishing
Thanks for all the info and thanks for a great day, I learned a lot and hopefully will be able to put it into practice. Doug was very patient and knowledgeable and I would certainly recommend your course to anyone who is interested in taking up Fly Fishing.
Thanks again and hope we all have a great fishing season.
May 18, 2022
… Thanks … for a very positive and great experience with the fly fishing lesson this past Saturday!
I wanted to express my thanks to you and your team for a very positive and great experience with the fly fishing lesson this past Saturday. The day started out with a warm welcome at the shop and Doug was a wealth of knowledge and a great instructor throughout the day. Through this positive experience, I really enjoyed fly fishing and would like to further explore the sport.
May 17th, 2022.
… Well organized day and it couldn’t have gone better …
Ray:
Thanks for a great day. Incredible weather, great instructor (Doug), and a fun group to be with for the day. I appreciate the follow up photos and comments and it looks like I’m hooked on a new hobby. I’ll be doing some travelling over the next month or so but hope to get on to the river in June to try and integrate the knowledge and hints I picked up during our session. Looking forward to another lesson when we get back. Well organized day and it couldn’t have gone better.
Many thanks and regards.
May 11th, 2022.
…Showed up this morning a day ahead of schedule … in excellent shape and item as described … Fits perfect and well packaged! Thanks again for the excellent service.
Ray.
Jacket showed up this morning a day ahead of schedule.
Jacket is in excellent shape and item as described. Fits perfect and well packaged.
Thanks again for the excellent service.
All the best!
May 9, 2022
… We’ll surely let others know who they should contact for reel repairs! …
Hello, Ray.
The package arrived Tuesday AM. Many thanks for the repair and the speedy turn-around.
We’ll surely let others know who they should contact for reel repairs!
Many thanks,
April 13th, 2022.
… Amazing, you have been professional and very easy to deal with. We will be engaging again! …
Amazing, you have been professional and very easy to deal with. We will be engaging again…
Yes I will spread the word.
Cheers.
April 8th 2022.
… Thanks again for your prompt service and a quality product …
Hi Ray, Just wanted to let you know that the (2) c-3 and (2) c-4 spools that I ordered arrived today. Packaged well, thank you, the fit and finish is excellent and they should do a good job bringing those old reels back to life. I’ve had those reels since my late teens and as I am about to retire I am looking forward to putting them back in use and giving them a workout.
Thanks again for your prompt service and a quality product.
March 31st, 2022.
… You’ve been nothing but a pleasure to work with Ray. Can’t thank you enough! …
You’ve been nothing but a pleasure to work with Ray.
Can’t thank you enough!
December 16th, 2021.
… Thank you for your fantastic customer service… You make shopping so easy!
Thank you for your fantastic customer service… arrived Friday! You make shopping so easy!
Thanks again!
May 22nd, 2021.
… I love the service that we get here … it’s worth the drive in. If you are looking for knowledgeable, caring support, while working within your budget to get you set up, visit HLS …
I love the service that we get here. It’s out of the way (we live in Burlington, ON) but it’s worth the drive in. If you are looking for knowledgeable, caring support, while working within your budget to get you set up, visit HLS/TFC. I can promise you, you will not be disappointed.
April 29th, 2021.
Thank you for making the drive to support the shop!
Enjoy your days on the water with Hayden as they grow up too fast!
He is a keen young angler and clearly has the “fishing bug” … and the skills to back it up!
… You were professional and beyond patient with my multitude of questions …
Thank you , Ray!
What a prompt response! You were professional and beyond patient with my multitude of questions.
My passion is fly fishing and these insoles will allow me to continue a sport I love!
In Buffalo we have always loved and respected our Canadian neighbors.
Thank you again….you can be sure I will continue to do business with your fly shop!
February 26th, 2021.
… Highly recommend going there, I’m sure we will be back! …
Ray was great in his choices of fly making materials, and my husband left a very happy fly maker. (Thank you, from his wife for making this Covid shutdown a little better), highly recommend going there, I’m sure we will be back!
February 3rd, 2021.
So happy to hear that Aldo will be out of your “hair” now Chris! It is obvious that he has a real passion for our sport, and this will only help to fill these next few winter months with satisfaction with his creations … Please stay safe and I look forward to your next visit … hopefully next time in-store ;-)
… Thank you Ray for your amazing service !! Will definitely recommend when the chance arises !! …
Thank you Ray for your amazing service !! Will definitely recommend when the chance arises !!
Be in touch soon,
January 28th, 2021.
… I appreciate the awesome customer service, thank you! … Thanks for supplying awesome gear that’s hard to find! …
Hi Ray,
I appreciate the awesome customer service, thank you! I’ll let you know when it arrives. Thanks for supplying awesome gear that’s hard to find!
Have a great evening!
January 28th, 2021.
… Last evening might be one of the best tackle-shopping experience’s I’ve had …
Thank you Ray,
I really appreciate your help, advice and attention to detail. Last evening might be one of the best tackle-shopping experience’s I’ve had. I’m looking forward to getting out on the river this weekend and give it a ’swing’. No doubt I have much to learn about spey fishing.
November 11th, 2020.
… Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! …
Ray, Thanks so much for the great service! Not sure how you pulled it off, but the parcel arrived today already! It is very much appreciated, especially right now. You’re awesome!
October 28th, 2020.
… Big thank you for making my boys’ day today! …
Hello Ray,
Big thank you for making my boys’ day today!
Here is a picture of them fishing at Bronte Creek. It was a great tip and the waders are working out very well. Pictures attached.
Have a great fall and see you soon.
October 3rd, 2020.
… The experience that I had at your store was fabulous … You were fantastic and I will highly recommend your store to family and friends ….
I would like to say thank you for you help today. I was in with my two small kids to purchase waders for my 9 year old son and myself. I thought I knew what I was looking for. I was wrong. The last set I bought at a different store were over sized and wrong for my body type. You took time out of your day to educate me on what would be best for me. The experience that I had at your store was fabulous. I will for now on always make the trip from Burlington to go to your store for help. It’s been 6 years since I’ve River/Creek fished due to children. You educated me on the new laws in different districts and the new go too for fishing. My son can’t wait to fish Bronte creek with his new waders. You were fantastic and I will highly recommend your store to family and friends ….
Thank for a great experience
September 26th, 2020.
… Thank you for being such a great initial touch point to this beautiful sport … I really appreciate your guidance, knowledge and most importantly your friendliness and ease of communication …
Hey Ray,
Thank you for being such a great initial touch point to this beautiful sport. Angelique and I had a great time coming in to chat with you on Saturday, we appreciate your words of wisdom, honesty and candour both with fishing and life.
Ethan and I had a great time with Arron, we didn’t catch much (my own fault on the one hit – still haunting me a bit haha) but we had an amazing Sunday out on the water and enjoying nature while learning more from Arron.
Thank Arron for the great pointers for both Ethan and I, we will look forward to bringing them into the next season of trout and some bass fishing for the rest of this year. Hopefully, we’ll be even better next year when we try to book again with Arron for some dry fly action (he mentioned end of June/May as ideal).
Thank you again for everything, I really appreciate your guidance, knowledge and most importantly your friendliness and ease of communication.
Have a great day!
September 19th, 2020.
… Thank you so much for the awesome customer service, I will definitely be ordering from you guys again 😊 …
Just writing to let you know I received my package!! Thank you so much for the awesome customer service, I will definitely be ordering from you guys again 😊
September 10th, 2020.
… Thanks so much for the lessons. Arron was awesome. He was very patient and he was great at explaining things …
Thanks so much for the lessons. Arron was awesome. He was very patient and he was great at explaining things
September 10th, 2020.
I really enjoyed my visit to your shop this morning. I’m happy with my purchases and your encouraging words …
Hi Ray,
I really enjoyed my visit to your shop this morning. I’m happy with my purchases and your encouraging words. Please be sure to add me to your mailing list.
All the best,
September 4th, 2020.
… My grandson and I visited your store as part of his birthday … Thanks for making his birthday trip such a great experience!
Hi.
Recently my grandson and I visited your store as part of his birthday trip. I was very impressed with your friendliness and with your attention to COVID safety protocols. Parker has been an avid fisherman since he was very young and was very excited to visit your store. He was really impressed that he found everything he was looking for and lots of things to dream about for next visit. He can’t wait to take his Dad there.
Thanks for making his birthday trip such a great experience!
September 1st, 2020.
Hello Nancy. Thank you for the great picture of Parker’s AWESOME Largemouth Bass! He is truly an attentive, eager young angler who can clearly back his “fisherman” claims with photo evidence! ;-) He was a joy to help and we look forward to his next visit to Guelph! GREAT JOB PARKER! Tight Lines. Always.
